xixo Posted March 1, 2009 Share Posted March 1, 2009 A customer says my NG Apple Cinnamon fo smells like vinegar; I smell apples and cinnamon. She says the Sandalwood Vanilla fo smells like men's aftershave. I smell sandalwood and good vanilla. I concocted my own versions of both with other fo's - straight app, cinn, sand, & vani, and sent them for her opinion, free of charge. I made the app-cinn sweeter than NG's, and put more vanilla-scent in the other. All the fo's used are less than 4 months old and in good storage. They smell great to me. I think she was being truthful. Would you have handled this differently? Thanks for any advice~ Quote Link to comment Share on other sites More sharing options...
CareBear Posted March 1, 2009 Share Posted March 1, 2009 uh - you are both right. sandalwood, for example, is often used in men's products - so her association is perfectly legit.apple cider vinegar does have an apple not to it - again her association is reasonable.the different sensitivities and experiences and emotional associations of individuals will result in different perceptions of scents. Quote Link to comment Share on other sites More sharing options...
xixo Posted March 1, 2009 Author Share Posted March 1, 2009 I felt the same on both counts. Brought up to her how Sandalwood's often used as a scent for men's products, and wondered if there was a connection with apple cider vinegar she could be smelling. Biggest question, tho, is did I do right in giving her new ones that were sweetened a bit? Don't know, offhand, what would be best to do. Should I have just left it with the explanation? Quote Link to comment Share on other sites More sharing options...
lindanelson Posted March 2, 2009 Share Posted March 2, 2009 I believe you did a good thing. Did you send her a full size product? I just recently kinda did the same thing...only I used the q-tip test. Dipped a q-tip in a few scents, put each one in it's own zip lock polypro bag and let him pick which one he liked. He wanted something that was fresh smelling.I know that the oils smell different in product...but it gave him a good idea of what they are like.I'm all for keeping customers happy. Quote Link to comment Share on other sites More sharing options...
xixo Posted March 2, 2009 Author Share Posted March 2, 2009 I believe you did a good thing. Did you send her a full size product? YesI just recently kinda did the same thing...only I used the q-tip test. Dipped a q-tip in a few scents, put each one in it's own zip lock polypro bag and let him pick which one he liked. He wanted something that was fresh smelling.I know that the oils smell different in product...but it gave him a good idea of what they are like.I'm all for keeping customers happy.Me, too. I gave full-sizers thinking it was my last good chance to make her pleased, and if it still didn't work, I couldn't really have done better. If nothing else, she'll hopefully feel I took her seriously. Quote Link to comment Share on other sites More sharing options...
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