LaVida Posted August 13, 2008 Share Posted August 13, 2008 I just got an order from them. I thought it was nice of them to send a two ounce sample of Avocado oil... until I pulled out 8 of them! WTH!! Did send me my order of 2- 8 oz bottles of Broccoli Seed Oil in 2 oz bottles labeled Avocado oil?! I'm livid! I'm waiting for them to call back...... I knew I should have stuck w/ the supplier I used all the time. Even though they aren't able to send any out unless someone is ordering 5 gallons... I might have to co-op this. Quote Link to comment Share on other sites More sharing options...
Crafty1 Posted August 13, 2008 Share Posted August 13, 2008 Sorry about your mix up with GOW. I have always had good service with them. Markey hopefully will make things right for you. Quote Link to comment Share on other sites More sharing options...
LaVida Posted August 13, 2008 Author Share Posted August 13, 2008 I hope so.... I'm disappointed. Quote Link to comment Share on other sites More sharing options...
Crafty1 Posted August 13, 2008 Share Posted August 13, 2008 I would be too! Quote Link to comment Share on other sites More sharing options...
ChrisR Posted August 13, 2008 Share Posted August 13, 2008 I've ordered several times from them and have never had any problems. Ya know mix ups happen to everyone.....unfortunately that's what makes us all human, we aren't perfect. Life is way too short to be livid unless they don't remedy the error. Quote Link to comment Share on other sites More sharing options...
LaVida Posted August 14, 2008 Author Share Posted August 14, 2008 not so sure it was a mix up. 2 people checked off on the order AND the packing slip had 8 check marks by the Broccoli Seed Oil/8 oz and the quantity of 2 circled. So it wasn't a mistake nor a "mix-up".... ok, if it was labeled Broccoli Seed Oil I still would have complained (I'm within my rights) because I didn't order 8 - 2 ozers BUT not only did I get 8 - 2 ozers I got 8 - 2 ozers of Avocado Oil! How much did it take to pour it correctly or even label the bottles correctly. I won't be ordering from them ever again. I guess I'll have to buy the 5 gallon jug for $1,500.00.... ugh! (as soon as I get the $ *l*)..... They have not remedied the error...It's taking way too long. hmph! Quote Link to comment Share on other sites More sharing options...
Crafty1 Posted August 14, 2008 Share Posted August 14, 2008 They have not gotten back with you yet? Sorry to hear that. I have never had a problem with them so I cannot comment on how quickly they fix errors. Actually I have never come across any post of anyone complaining about their service. Did you contact by email, phone or both?Also EW sells the oil but they are currenly out of stock. They have 16 oz for$64, 1/2 gallon for $185.75 and 1 gallon for $296. Also try FNWL. Quote Link to comment Share on other sites More sharing options...
Crafty1 Posted August 14, 2008 Share Posted August 14, 2008 Oh forgot to mention, based on your experience I would be pissed too, particularly if it is checked out by several people and if I was in dyer need of the oil in order to make products. That would drive me BANANAS also. Quote Link to comment Share on other sites More sharing options...
LaVida Posted August 14, 2008 Author Share Posted August 14, 2008 Girl, you know I checked EW (they've been out of stock for a while and I usually get it from them)...*l*... yeah, but they (EW) are getting back to me w/ a quote on 5 gallons...If the $ falls from the sky I'm so getting it and selling Brocoli Seed oil on my site and keeping a gallon for myself... this stuff is like gold to me! First Oat Oil now this! I bended and reformulated to exclude oat oil NOW my BSO.... oh, no... I cannot give it up!(oh, and the whole Black Cocoa Butter fiasco...) Quote Link to comment Share on other sites More sharing options...
LaVida Posted August 15, 2008 Author Share Posted August 15, 2008 Ok, I e-mailed them and Markey responded right away. They probably haven't checked their phones. She appologized and said she would send the correct thing along w/ a call tag for the 8 bottles of Avocado oil. Now THAT'S customer service! Quote Link to comment Share on other sites More sharing options...
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