logcabinmomma Posted November 11, 2007 Share Posted November 11, 2007 I have a customer who just bought an 8 oz candle in a container that I have tested out the wazoo with the same wick, wax, fo etc, that I had tested up one side and down the other. I JUST had another customer rave about her candle which happens to be the EXACT same batch, container, etc. Well, the new customer has said that she had it lit for 4 hours and still couldn't smell it in her BATHROOM and never did smell it. Hmmm... I KNOW this person and I don't necessarily not believe her, but I don't know how it could be. I offered to replace it for her with another fragrance at no charge IF she returns it, but she told me no, she loves the cold throw... I have another candle she special ordered (same size, just a fragrance that I didn't have made up for the holidays). I was planning to just give her the new candle for free, but I really want the other candle back and she's not giving it up!!! So I don't particularly want to give her this candle she ordered for free, but I want her more than happy. Sigh. Now what?!?! I'm happy to trade her out for it... What would you do???-Kristi Quote Link to comment Share on other sites More sharing options...
islandgirl Posted November 11, 2007 Share Posted November 11, 2007 Replace the one she got with the exact same Frangrance and get back the one she says does not have a throw. That way you can test this candle and won't be double guessing yourself about the hot throw.Then charge her for the special order. That's what I would do...santa cool Quote Link to comment Share on other sites More sharing options...
chopsgirl Posted November 11, 2007 Share Posted November 11, 2007 i totally agree about replacing with the same fragrance. maybe she's not fibbing, maybe she just has candle nose? :undecided Quote Link to comment Share on other sites More sharing options...
TwinMom Posted November 11, 2007 Share Posted November 11, 2007 I agree. Replace with the same fragrance but charge for the special ordered one. It's like a store, you can get a new one unless you return the old one or have a receipt! NO different here. Return the old one for a new one Quote Link to comment Share on other sites More sharing options...
mindy5140 Posted November 11, 2007 Share Posted November 11, 2007 I would tell her that you need the candle because you don't want what happened to her happen to another person. Tell her I'll trade you, the new one for the old one and you can sniff that one all you want.But do charge her for her special order.Mindy Quote Link to comment Share on other sites More sharing options...
logcabinmomma Posted November 11, 2007 Author Share Posted November 11, 2007 Thanks. That's exactly what I was thinking. I talked to her today about it, so I think we're set now!-Kristi Quote Link to comment Share on other sites More sharing options...
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