Lorrie Posted March 9, 2007 Share Posted March 9, 2007 I am checking to see if I did the right thing. I had an order placed through my website a week ago. I started to fill the order and one of the items was OOS at my location. SO I called my supplier and well it is no longer in stock with them. So I sent an email to the customer explaining that it was out of stock and asked if they would like to subsitute with another item. I sent two emails. I haven't heard anything and it has been a week. I try and pride myself in having my orders out with in 3 days. SO I refunded the amount for the item along with a note explaining that the item was out of stock and I sent an email asking them if they would like to subsitute. I also told them that I will ship the order 3/12/07-(I figured that this would give them time to get back to me.) and I told them if they wanted to have a subsitute to please email me and we will rebill for the item. DID I do the right thing?Oh, I forgot I tried to call the customer but the number they gave me said that it had changed to an unpublished number. SO I could make contact with them this way. Quote Link to comment Share on other sites More sharing options...
inkbeet Posted March 9, 2007 Share Posted March 9, 2007 Lorie, I think you did everything you can do under the circumstances. I looks good to me. Quote Link to comment Share on other sites More sharing options...
sudsnwicks Posted March 9, 2007 Share Posted March 9, 2007 I think you did the best you could. Strange that someone would give a non-working phone #. Quote Link to comment Share on other sites More sharing options...
Lorrie Posted March 9, 2007 Author Share Posted March 9, 2007 Thanks, I guess I just need some reassurance that I did the right thing. I just feel so bad that I can not get the item that they wanted. I didn't realize that the supplier wasn't going to be carring it anymore. And I agree that it is weird that I wasn't given a working number but people do weird things all the time. Quote Link to comment Share on other sites More sharing options...
LovelyLathers Posted March 9, 2007 Share Posted March 9, 2007 I think you did everything possible. I think so many people get telemarketing calls that they hate to give out their phone no. to anyone. Quote Link to comment Share on other sites More sharing options...
Candle Makin Momma Posted March 9, 2007 Share Posted March 9, 2007 I don't give out my real number either.It sounds like you went above and beyond Quote Link to comment Share on other sites More sharing options...
CathyinME Posted March 9, 2007 Share Posted March 9, 2007 Sounds to me like you have made every effort to try to reach the customer. Some places don't bother so it's really nice when the suppliers try to reach you & let you know when something is not available. Good job!! Quote Link to comment Share on other sites More sharing options...
sudsnwicks Posted March 10, 2007 Share Posted March 10, 2007 I don't give out my phone # if it the order will go through without one, but I do give my correct email and check it in case the seller has a question. Quote Link to comment Share on other sites More sharing options...
Lorrie Posted March 10, 2007 Author Share Posted March 10, 2007 Some places don't bother so it's really nice when the suppliers try to reach you & let you know when something is not available. Good job!!I know how that feels so I just try and treat my customers as I want to be treated. There is nothing I hate more than ordering from a company and getting my box of goodies and half of it isn't there because it was out of stock or back order. And thanks for the replies. I just feel bad that I couldn't reach the customer and if I don't hear from them by Monday their order will be shipped with out the item. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.