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Whisper Girl

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Posts posted by Whisper Girl

  1. We have a finished basement that has also become my husband's "man cave". We moved our production area down to the basement about a year ago and it takes up about a quarter of the basement. Today Scott has the best smelling "man cave" around!! Scott also makes home brew. We laugh and tell our friends that between the candle business and home brew hobby, something can always get "lit". Lol

  2. We have done layers with different scents, but decided to stay away from them as we found that most customers wanted the same fragrance all the way thru. They knew they liked the top layer, but were concerned about whether they would like the scents further down the candle. One scent listed on the candle that the customer did not like would kill the sell of the candle.

  3. I use my regular label, but it only has my webpage info under my logo. So far this has not been an issue. To Classic, I make my cold calls in person. If you try to make an appoint by phone, it is just too easy for the customer to say no. If I go in person, I may have to make an appointment with them for another time, but I have had the opportunity to talk to them, show them at least one of my candles and then make an appointment to go over my whole line. Face to face is more personal. As far as my cart, I had someone create my webpage for me so I can't say for sure. Sorry.

  4. I do not write a contract. I do write up an order for them to sign. I do not set minimums but suggest numbers depending on their store. For instance, a large store with high traffic needs night quantities, but a smaller store just can't handle large quantities so I work with them on their order. I want the opportunity to be in their store. I want people to see Whispering Gardens Candles. By working with them, it becomes a win win for both of us. Price is based on cost. The trickmis to get your cost down low enough to that you can double your cost and the retailer can double their cost but still have the final retail price be reasonable. Sometimes this is difficult to do. For instance, if your cost to make a candle is $2.00 then I need to wholesale it at $4.00. The retailer then need to be able to retail it at $8.00. Now it that an $8.00 candle or is it really a $6.00 candle? If people won't pay $8.00 for that candle, then you need to start over before you make that retail call. You must have your numbers in line before you try to wholesale your candles

  5. Sam and Kennas Mom - First, you have to understand that rejection is part of being successful. That can't hurt you. So they say no, that may just mean no for now. A no just means that you continue to call n them showing them new items when you go in. I always hit the door with a great candle and a business candle in one hand and pulling a professional case of my candles with the other. I try to look quickly at what the store is carrying and what I can offer them that they do not have. I introduce myself, hand them my card and let them see and small the candle I have in my hand. Remember if they say no just let them know that you will stop back by in about 30'days just to see how they are doing. Then be sure to come back. They more they see you, the more likely they are to buy.

  6. Does someone have pics of a Palm wax pillar burning at different time intervals? This may sound strange, but I'm not really sure how a good Palm pillar should burn. I've finally come to this conclusion after testing my pillars for several months and not being pleased with the results. If you have such pictures and would be willing to share them, I'm sure others would also appreciate seeing them as well.

  7. Jeanie - you are correct, kmart is the worse on customer service. I want to explain my earlier comment about hating Walmart. There are two Walmarts in my area that has terrible customer service. They have long lines due to only opening two to four lanes when they need eight open. The people who work there are obviously not happy to be there - no smiles, not helpful, even the buildings are dirty. I am a big believer that s--t runs down hill and so does bad management. Bad customer service comes down hill from bad management. Now on the other hand, there is a third Walmart a little further away that is clean. It has smiling employees who have stepped up to the plate with good customer service and seem to take pride in their jobs. I was so impressed with them, I actually requested to speak to the store manager and complimented him on his store and his employees. I guess in my original comments, I should have said I hate MY Walmarts. Hope your Walmarts are good ones!,

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