Did she state how it broke? If not, scam! Think about it. If I got a candle from someone and I broke it somehow, I'm not going to tell them how it broke if I'm trying to get them to replace something that was mine or a gift givers fault. Now, if it broke like one of my candles did due to a floating wick, you better believe I gave details in the complaint!! I didn't necessarily think about taking pics before I chunked it, but will keep that in mind from now on. Also, I wasn't trying to get a replacement, I just wanted to let them know there was a problem so they could fix it. It didn't cause damage or anything. Now if it had, I probably would of taken pictures. But seriously, if it's due to a defect, wouldn't you include details?