Cold, polite professionalism>any other form of response Ladies, you are a reflection of your product. Whether you are online, at the grocery, or picking up Kleenex at 3:00 a.m., you are your company. Anything you say and/or do is a representation of it. Take a moment and ask yourselves if this is the type of portrayal that you would like your customers to see. If not, let it go.