Yep, just put it in a bath of warm water and then shake and repeat. It'll go away. I can't believe it's already that cold some where, but I live in Texas.
Ugh, how annoying. Don't feel bad Kelly, you aren't the first or the last person that has tried to give an etailer a second chance to make good, only to be screwed. It blows me away how many dishonest people there are out there.