soylights

I just went to order Toasted and it's out of stock until the 21st and we have a large order to fill. Were you able to find a good dupe for it? We are scrambling and in need of 12 pounds. GAH!

Sage and Cham is just wonderful!! Let us know what you think of WWW!! Excited to see if you think it's a good match for Mistletoe. Candle Cocoon has great customer service and wonderful quality.

Update: There is another mistletoe dupe we just received. It is called Citrus Balsam from American Candle Supply. Smells exact OOB. I hope to test it this weekend.

Thank you! We are using ship station which we have found is fairly easy to navigate. Do you find people are still willing to pay the shipping costs on larger orders, say wholesale orders where you are shipping many cases of candles? It gets difficult for me to determine what is reasonable. For example, we had a retailer reach out to us interested in our candles for her store in New York. Once we told her the shipping costs she was no longer interested. It would have been $20 per case and that was with us eating a portion of the shipping expense. We have all local retailers and fundraisers currently for that reason. It has been great but we know that in order to keep growing we need to figure out our shipping. Thank you for your insight! Appreciate ya!!

How do you determine your shipping rates? We currently charge shipping based on the amount of the sale. We know we need to come up with a better solution as we lose quite a bit of money this way. The majority of our orders are local so it’s only about 10% of our business, however, we were just approved for Faire and things are picking up on the retail end. I am of the opinion that people don’t want to pay shipping so keep it low as possible. My business partner feels we should charge our cost including shipping materials. For example, orders between $1-50 are $5 to ship, orders from $51-75 are $10 to ship and so on. What do you find works best for you?

Yes that’s what works best for us in this jar. It’s a 16 oz 3.8” in diameter. Some we have to bump to 798 and some 793 for this jar. In a canning jar, we are between 745-775 depending. Using 75% 444 and 25% 4630 blend.

Testing of Winter Wonderland Whisper has started! So far so good and just like CS mistletoe… honestly maybe better.

Of course! We have it on deck for testing this week. I'll keep ya posted

So frustrating! I am sorry that happened. I really wish these companies were more transparent. I guess we just got lucky. Definitely hesitant to order from them again.

Thanks! I don't want the mislabeled mistletoe. Sounds like that's what the problem was. Reading reviews....looks like this occurred from late 2020 into 2021. We just purchased our CS mistletoe order this month and thankfully it's exactly like the old one we used for years from 2008-2015. We are going to test Candle Cacoon Winter Wonderland Whisper this week so we have a back up. We have an order to fill for 200 Mistletoe!!! These shortages are stressing us out!

Hi Candybee! How long ago did you order it? We ordered mistletoe recently from CS and it's exactly the same as it has always been. We have burned it as well and it's the same thing which I was very happy since I didn't know they had changed anything. The bottle is a little different and it does say "clean" on it but other than that it's the exact same one we have been ordering for years. Candle Cacoon will be a great alternative if you don't want to take a change on CS. Looks like we will have to use Candle Cacoon as CS Mistletoe is out of stock until 12/6 (according to their website). We are running into a lot of delays with the supply shortages. Hopefully CS has fixed whatever issue they had with mistletoe. Reading the reviews, it sounds like they mislabeled something. Either way, very frustrating, especially if they weren't upfront about it. Happy Candle Making!

Thank You for your help! I looked on the National Candle Association site but couldn't find anything pertaining to a required ingredient list.

A customer recently reached out and asked for ingredients in our candles. She wanted to know the type of wick and wax we use. I responded that we use a proprietary soy blend and a cotton core wick. I was wondering what information we are required to provide when someone asks for our ingredients. I want to ensure we are protecting our brand but also want to be compliant with any standards. TIA!

We are burning our small jar in mistletoe as we speak and I can smell it from the kitchen to living room. Just like it always has. I don't know what happened at candle science but I wonder if they packaged the wrong scent and shipped it out without explanation. We had not ordered Mistletoe since 2015 and the only change we notice is that the bottle says "clean" and is phthalate free but no other noticeable changes to us. Let us know your experience! Looking at the reviews it seems people are happy with their latest shipments. Best - Nichole

Of course! I read the reviews on CS website and not sure what happened but the one we received last week is the same we always purchased from them. It’s really strange though they would send out a new formula, not tell anyone, then switch it back. Transparency is so important. I wish organizations would understand this.