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GourmetSoy

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Posts posted by GourmetSoy

  1. I'm pretty sure your problem is the weather. I usually have to wick up on most scents in the winter because soy doesn't burn as well when it's cold. You may think it's warm in the house but if you touch the jar (before you light it) it's always cold. Drafty houses and such will cause the wax to be cooler than other times of the year and cause you to have a slower burn. Also, using less scent will actually make mine harder to burn. I don't use ezsoy but I use my own blend of KY's waxes. It's worked the best for me since I can adjust the melt point for different times of the year.

    I would wick up and use the amount of scent that you've always used instead of less and see where you need to go from there.

    Good luck!

  2. Maybe she washed her tart burner out with water and it had some miniscule cracks that trapped water and it caused it to make a popping sound when it got hot. I don't know, but I don't think it was your tarts, it was probably her burner. I'd suggest she use a different burner. Other than that there's no reason that should happen that I can think of.

    Some people you just can't ever please no matter how hard you try. I had a person tell me they had no hot throw from a tart and scent that will blow me out of the house every time.

    If you want to be really nice send her some free tarts. Personally I wouldn't I would just explain to her that it's never happened to you or any of your testers and it's probably her warmer. If it's a bulb burner maybe she put a 100 watt bulb in it or something:) That would do it!:shocked2:

    Then again she may be just trying to get some free tarts out of you, some people are that cheap.

    Don't feel bad about it, I'm sure it wasn't your product. I can't imagine why that would happen...ever. Maybe someone else will have some ideas for you.

  3. Temperature will definitely effect soy. I have some stock candles made that have been around since late summer. Our AC went out and it was warm in our house, then it got cooler in the fall and caused my candles to frost. I would keep them in a room that was a constant temp of at least 70 degrees to avoid this.

    Unfortunately you can never totally prevent this but if you have a heat gun it will make your life so much easier! I just zap the jars evenly with the heat gun and they're good as new!

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