Don't know if I posted this in the right place or not and if I didn't, I apologize!! I just have to vent a little in regards to a situation with a supplier that I spend $25,000/yr with or possibly more! I love CandleScience, I love their fragrances, I love Mike(one of the owner I believe) and with that being said, it is amazing to me how one person in their office can make it so difficult to not want to continue to order from them. Diane in their office has not provided good customer service to us nor does she care if she retains us as customers or not. When my husband said, doesn't it matter to you that we order so much from you and we are unhappy with a particular issue that occurred, her reply was that they have a lot of other accounts besides us as well to take care of. I was simply appalled. I am so dissappointed because I get a large majority of my items from them and have to say that I will be looking for a new supplier due to the way things were handled. It really is a shame because I am happy with everything else about them....Just an FYI in the future if you happen to have to call CS for anything, I truly would veer away from speakingwith the aforementioned!! Belinda! Luminous Glow Candles