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luinousglow

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  • Posts

    54
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  • Makes
    candles
  • Location
    Florida
  • Occupation
    Candle Maker
  • About You
    My name is Belinda and I am the proud owner of a new candle company. I am 32, married with 2 kids.

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  1. Can't find the post. What is left. I know you said J Frost is gone.

    Thanks

    Karen

  2. Hey Palm Beach, My fellow Floridian!! I hear you on the ink but I tell you what I found...I have a Brother Laser Printer and went to Amazon.com and literally bought the ink at half price (41 dollars) from what I usually pay at Staples which is the same amount as your Office Depot price. I got 2 colors and they worked great and lasted forever just like the ones from the supply store! Hope that helps for the future.
  3. No, I actually use 6006 wax. It works well for me with the LX wicks and I only had to try about 4 containers before I got it right... Belinda... Luminous Glow Candles
  4. I have 12 of them that I am going to make and I used (3) LX 16's in them last year and they worked well for me!! Belinda Luminous Glow Candles
  5. I love this place called 123print.com. They give me matching address labels, sticky pads & all kinds of other good stuff. I have used them for a whil and their prices are truly economical!! Belinda Leto Luminous Glow Candles:)
  6. I am a nurse too in home health...What is up with all the nurses making candles here? I think it is pretty funny...Maybe there is a creative link in our brains somewhere that wants us to create and help others...I am glad u r enjoying your new obsession. It is truly a fun, yet expensive hobby!! Belinda Luminous Glow Candles
  7. For the amount we are going to be purchasing, we found that CS has the best prices for us at .47 each but we were looking to cut that amount in half if we were to get it directly. Just was wondering if anyone knew or had any direct experience. We are looking at ordering approx. 2500 jars or so...Was just trying to get rock bottom pricing to increase my profit...Thanks for the help!! Anyone else have any ideas??
  8. Hi guys, I need your help here especially from those of you who do multiple or larger fundraisers. I need to know where I can get extremely economical hex jars...I know CS has them pretty low but I am trying to avoid the middle man and get straight to the manufacturer to keep my costs down. Any help at all you can give me would be greatly appreciated. Do I have to go to China??? HELP!!! Anyone with tips on where to economically get 6006 igi wax would be helpful to! THANKS, Belinda Luminous Glow Candles
  9. Know what, I agree with you whole heartedly indy girl...I have no idea who the manufacturers are though...I know who it is for my wax but I don't know for fragrances...Would love help finding out...
  10. Just wanted to give an update that Dan from CS called us today to apologize for the situation that occurred and the way we were spoken to. He was awesome and very bothered that we were upset. He spoke with my husband at length and agreed to have him or Mike handle any situation or question we may have in the future so that we may bypass Diane. He also stated he would speak to her in regards to this because if he doesn't know that there are issues or problems, then he can't resolve them!! We will continue to use CS even after this occurred due to the fact that someone cared and followed up...(plus, I love their stuff) I will be a ittle more cautious though but am happy with their attempt to resolve our issue!! Just wanted to keep you posted on the final outcome!!
  11. Deb...No, We both spoke to her. I called first and the situation was not resolved and then my husband called. We are Christians and were cordial...just believe we were not handled appropriately. People have bad days so that is why I say we will wait and see what happens....I'm not angry, just bothered and dissappointed!
  12. I have spoken with her before as well and never had an issue. I know sometimes people have bad days and such but it really bothered us as customers. She even threatened to cancel our order because she said my husband was being rude. We were just upset about a particular situation and not being able to add 2 ozs of a particular fragrance to an order that was placed. We had to pay an additional shipping fee of $11.00 and re-order. They forgot to send my free sample last time I ordered and I didn't make a big deal or even call them. It was free so I am always grateful to receive something free. It was just something so trivial and minute to have a problem over but....we will see what happens and I may just have to change suppliers. Thanks for listening to me vent guys and may all of you have a safe and blessed 4th of July, Enjoy the fireworks!! Belinda Luminous Glow Candles
  13. Hey Vicki, I've never had any problems either until now and I have been using them for quite a while. When we asked to speak with Mike (whom I might add we have spoken with many times before),she stated Mike does not deal with the customers and she would give him a message!! It just seems like these larger companies do not care much about the little guys anymore...probably cause they have much bigger fish with much bigger $ I am sure. Just discouraged and actually quite sad. I have always loved them as a company! Just an FYI for everyone, not trying to discourage anyone from using them, just want other people to be informed!!
  14. Don't know if I posted this in the right place or not and if I didn't, I apologize!! I just have to vent a little in regards to a situation with a supplier that I spend $25,000/yr with or possibly more! I love CandleScience, I love their fragrances, I love Mike(one of the owner I believe) and with that being said, it is amazing to me how one person in their office can make it so difficult to not want to continue to order from them. Diane in their office has not provided good customer service to us nor does she care if she retains us as customers or not. When my husband said, doesn't it matter to you that we order so much from you and we are unhappy with a particular issue that occurred, her reply was that they have a lot of other accounts besides us as well to take care of. I was simply appalled. I am so dissappointed because I get a large majority of my items from them and have to say that I will be looking for a new supplier due to the way things were handled. It really is a shame because I am happy with everything else about them....Just an FYI in the future if you happen to have to call CS for anything, I truly would veer away from speakingwith the aforementioned!! Belinda! Luminous Glow Candles
  15. Thank you so much, I tried Wal-Mart online but I could not get it to allow me to order so Thank You, Thank You, Thank You, You guys are truly the best! Belinda Luminous Glow Candles
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