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diamondgirl_26

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Posts posted by diamondgirl_26

  1. I just realized by reading these how rude people are. How could you turn up your face at a candle when the maker is sitting right there? Most scents that I like a lot people hate. I love Red Currant and Patchouli. I like them because they remind me of something even though I cant remember what? Ever have that? And I despise bakery scents, but everybody else just loves them.

  2. If you do by chance make hurricanes too, that would be really good because they are not expensive to make, because there is no FO (that's a lot of the price of making them) and there is no wick. IT would be awesome to embed candy canes or christmas candy. Or if you dont want to do that maybe you could just make a red and white layered pillar. OOh or maybe you can make a pillar with a Christmas tree embed.

  3. Be sure you follow up with Pourette. I order from them on Monday of last week and on Thursday gave them a call because I saw that they had not taken the money from my checking account. Their response was, "Oh, why is your order still here". They did ship it out that day but I was hoping to have recevied by last weekend as they are only two states away and I only ordered two molds.:rolleyes2

    Oh great

    :shocked2: but I have ordered from them before and really never had any problems

  4. I just wanted to let you guys know what kind of "customer service" Genwax has. I am so infuriated. I ordered a hurricane mold from them Aug 27th. I am yet to see it. I also ordered some wax and a hurricane insert. I paid way to much for shipping and they send me everything but the mold. They said it was on backorder. I call them to find out how long it's going to take. The guy tells me 7-10 days. Five days later he calls me answering an email I sent (that they didnt answer for 5 days) saying its going to be another 7-10 days. Here I am more than 10 days later. I just called them and talked to a lady that said the molds have not even been received at their warehouse. I said "isn't there anything you can do to make me feel better about my wait? Like send me a free FO or something." She says no we cant do that because then we'd have to do that for all our customers. If it wasn't for all their customers they wouldnt even be open. I am so pi$$ED. Just wanted to let you guys know about my experience so that you dont make the same mistake as I did about ordering from them.:sad2:

  5. I too recently had a bad experience with them. They had a hurricane mold that I really wanted. I ordered wax, hurricane mold, and the insert. The fools sent me the insert and the wax. When I looked at the shipping slip it had "BO" on it.

    They didn't even email me or call me too let me know so that I could just cancel the order. I emailed and called them the same day. They guy who answered said it would get here in 7-10 days. 7 days later another guy calls saying he got my email and it would be another 7-10 days. He was saying something about a new shipping manager. I'm done with them.

  6. Is it a special mold that only Genwax carries? There are definitely suppliers closer to you than Genwax, and probably cheaper too. I'd look at canceling my order altogether, and ordering from somehwere else, but that's just me. :tongue2:

    Well I really like that mold. IT was a hurricane mold. The fools sent me the insert on time. So I'd have to send the insert back too.

  7. I made an order about a a week and a half ago at Genwax. One of my molds were on backorder. Well the guy from Genwax called yesterday and said it might take another 7- 10 days. Do you guys think if I ask they would send me a free FO sample for my wait? How many of you guys do this?

    Oh and what scents do they have that are good so I know what to ask for?

    Becky

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