OK...I just called them and the woman I spoke with said she was the sales manager. I first asked her if they mailed their orders in used boxes from other products and she said no. I asked if they send invoices with their orders and she said yes, they always do. I told her that this was my first time ordering and that my order had arrived in a used Palmers Cocoa Butter box and that when I opened it I found leaking oils with NO invoice. She acted a bit funny, to tell you the truth. She said they have boxes for their orders that have their name printed on it and that she thought UPS may have messed with the order...HUH?? She is mailing out replacements of the oils that leaked (from what I could tell, anyway). And said she was going to have a talk with the shipping/packing dept to see what could have gone wrong. I really am still confused about the whole situation...they are making the situation right...but, they really didn't have an answer as to why my order was sent this way. The fragrance oils smelled amazing...but, I may find it hard to order from them again.