Hi, I agree with your comment re: bad service. I am in South Africa, which means we don't have alot of options here, so I end up importing most from your country. I have ordered from both Candlewic and Candlescience at the same time and wow, there was a huge difference. Candlescience sent my stuff within 10 days whereas I waited from Candlewic for almost 5 weeks!!! Also, they sent everything in this massive box, but when I opened it there was only a few items at the bottom, with plastic on top. I was really upset, becuase it added alot to my courier charges (which just about doubles the order total). I definitely won't be using them again!!