Jump to content

Gypsyjen

Registered Users Plus
  • Posts

    506
  • Joined

  • Last visited

Posts posted by Gypsyjen

  1. All right, due to popular demand...the supplier was Day-Star. The FO I purchased was originally a pre-buy, but I ordered it AFTER the pre-buy was over. However, they did not have it in stock yet (again, this was NOT mentioned on the website when I placed my order) so they charged me extra shipping to get the oil. She was not rude in her reply to my email but basically told me too bad if I didn't think the extra shipping charge was fair.

    I hope someone else finds this info useful.

  2. SOW, I didn't want to name the supplier because other members posting complaints have gotten crucified both by other members of the board and by the supplier coming on the thread and saying the member doesn't know what they're talking about, or they're full of crap, or they're impossible to please, etc. I'm the most non-confrontational person you can imagine and threads like that make me ill. Plus she wasn't flat out rude - in which case I definitely would've named the company. I just wanted to know what others would do if they were placed in a similar situation. I WILL say who it wasn't - Peak, Green Leaf, Just Scent, Candle Cocoon, A Scent Shop.

  3. Cedarwood Mint

    Kwa Luk Lichee Fruit

    Light Muscovado Sugar

    Cannellini Ricci

    All performed exceptionally well in CP, I would think CPOP would have the same results. I am getting Cannoli di Albicocca (their version of Vanille Abricot) in tomorrow and can't wait to try it!!

  4. OK, I am officially done with this supplier. :mad: The email I got back stated that since this oil was a pre-buy, I basically should have known there would be a separate shipping charge. Well, I did not KNOW it was a pre-buy, the oil was listed under "What's New" with regular pricing, NOT pre-buy pricing. :mad: NOTHING mentioned on the page about it being a pre-buy!!! So, for a 2oz FO sample bottle, I have now paid $15.50.

    I will PM the people who wanted to know which supplier this is, I don't want to put it here because I do not want the same thing happening to me as has happened to other members putting out supplier complaint threads.

  5. I did email the supplier tonight to tell them I am NOT a happy camper about the extra shipping charge when they did not offer me the option of having everything shipped at once. I mean, if you do not carry something YET you should not offer it for sale on your website - right??

  6. A couple of weeks ago I placed an order with a popular FO supplier for some oils. One of the oils I ordered was not yet in stock (this information was not indicated on their website, they were selling it like it was in-stock) yet I was charged for the out-of-stock (and VERY expensive) item at that time. A few days later I received my order and saw that I did not get the one oil. There was no invoice or anything included with the order so it actually took me a couple of days to realize it was missing. After I emailed them they indicated to me the oil was not yet in stock but would be shipped when it came in. OK, so I was a little peeved at not being notified of this until I contacted THEM, but all right.

    ~BUT NOW~

    Today I received an email from them saying the oil was shipping to me. Attached was a Paypal invoice for a SEPARATE shipping charge for this oil! I think this was just WRONG of them to charge me to ship it separately when I had no indication at the time of placing the order, that the oil was not yet in stock! :mad: I went ahead and paid the shipping charge, but do not think I will be ordering from this supplier again. I am a little P.O.'d at this point.

    Am I justified in feeling this, or do you all think this was a fair charge? :undecided

×
×
  • Create New...