Hi, Well I always hate to hear things like that. Maybe several of the members of this board could email them and let them know, how bad their customer service is and that they need to make it right. In a business class of mine years ago they always said if a company does a good thing a person tells an average of 1-2 people, but if they treat someone bad or like what they did to you an average of 10, I know atleast 10 and then some have read this, and they have probably lost potential customers for this, I know that I would not order after reading this post. Just a thought. Valerie