njcandle Posted June 1, 2011 Share Posted June 1, 2011 I have never encountered a business like this one.. Going on the 8th week without my samples.. I have already moved on to another company but I felt it necessary to advise anyone thinking of dealing with this company.. Poor service and lies about when they will be ready Quote Link to comment Share on other sites More sharing options...
cedar_lea Posted June 1, 2011 Share Posted June 1, 2011 Thanks for the heads up. They were one of the places I was thinking about ordering rum FO from. Quote Link to comment Share on other sites More sharing options...
Sharon in KY Posted June 1, 2011 Share Posted June 1, 2011 Me too, it's been weeks. I got the 5 lbs of lemongrass but no samples. No matter how many times they explain why they want to know how much I want to spend on FO's, I don't know what difference it makes. Just tell me how much the exact one I use to get from Royal is and I'll let you know if I want it... Quote Link to comment Share on other sites More sharing options...
adamsboro Posted June 1, 2011 Share Posted June 1, 2011 I agree. Tried to do a co-op and could not get ahold of my rep for 2 weeks. I gave up and went to another manufactuer. Their not the only ones out there. Quote Link to comment Share on other sites More sharing options...
njcandle Posted June 3, 2011 Author Share Posted June 3, 2011 How a company stay in business when they treat potential customers like that is beyond me.. They asked me as well what I wanted to pay for my FO.. I wonder if I told them $30lb if they would have sped up the samples.. I doubt it though.. I am happy to give my business to someone else which I have already done.. Samples arrived in 3 days.. Now thats service Quote Link to comment Share on other sites More sharing options...
Dana Posted June 6, 2011 Share Posted June 6, 2011 Yep, same treatment here. They wouldn't give me the price of the samples they gave me (took a couple months to get them) then when I tested one and liked it, I called and asked the price and it was like they pulled the number out of a hat. $20 something per pound....well idk but I can get better service and prices elsewhere. So what other manufacturers are some of you using? Quote Link to comment Share on other sites More sharing options...
angielyn Posted June 7, 2011 Share Posted June 7, 2011 Maybe I'm wrong in thinking this but why don't they just have prices listed? LOL I went to check them out since their in NJ and I in PA. I really do not like to play games. Just let me know up front and we'll move on if I want it or not. I can see these guys are a no go for me :/ Quote Link to comment Share on other sites More sharing options...
islandgirl Posted August 17, 2011 Share Posted August 17, 2011 (edited) :mad:Horrible!! Ordered some samples almost 2 months ago and was dealing with Lisa. Just found out she is not with the company any longer. Emailed both the contacts listed on their website:Contact Us Jack Corley - Executive Vice President Tony Sasso - Operations Director For sample requests, contact us at any e-mail address above or by phone: (732) 922-2520I have left phone messages and emails. Always get the answer of. Let me Follow up on your samples.:rolleyes2 I have yet to have someone get back to me. Boy business must be good for them to ignore so many potential customers. With the economy the way it is, you would think they would want business.Big thumbs down to this company!! If they keep this up, they will be the next supplier closing their doors!!They just lost my business!! Edited August 17, 2011 by islandgirl Quote Link to comment Share on other sites More sharing options...
SliverOfWax Posted August 17, 2011 Share Posted August 17, 2011 They are primarily a company who deals with very large wholesale accounts. They probably aren't going to get too excited about people who order much less than 35 lb drums, and lots of them. Quote Link to comment Share on other sites More sharing options...
islandgirl Posted August 17, 2011 Share Posted August 17, 2011 Your probably right Sliver ... But if they didn't want to service smaller accounts then they need to up their 5 lb/ $250 minimums and not just ignore potential customers!! Little guys do grow and get bigger, and if I get that big, they won't get my business now. Below is their policy on ordering minimums. Please note that our minimum quantity requirement is 5 pounds per fragrance and a minimum order total of $250. Exceptions to this policy will not be made. Quote Link to comment Share on other sites More sharing options...
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