Bernadette Posted January 27, 2011 Share Posted January 27, 2011 When shipping orders, do you always give freebies? Or is it a certain dollar limit spent that you use as a guide? What do you give? How big of a candle, soap, etc.?I do it, but 9 times out of 10 what I include bumps up the shipping, sometimes significantly, depending on where I'm shipping to:(. I'm trying to re evaluate this policy, so I thought I would ask what you do. TIA. :tiptoe: Quote Link to comment Share on other sites More sharing options...
brown5052 Posted January 27, 2011 Share Posted January 27, 2011 If there is no increase in shipping, I will include some freebies. But if the freebie jumps up the shipping, I don't. Quote Link to comment Share on other sites More sharing options...
Noodle Posted January 27, 2011 Share Posted January 27, 2011 I give freebies only with large orders and a small sample with everything else. Quote Link to comment Share on other sites More sharing options...
LuminousBoutique Posted January 27, 2011 Share Posted January 27, 2011 If it bumps up the shipping, I wont include something. Generally for small orders I include a 1oz slice of soap. For a larger order, I might include a free lip balm- but it has to be over a certain dollar amount to make that worth it. When I started offering beeswax I sent out a few beeswax tealights or votives to certain customers I knew would enjoy it.. I really do all of it on a case by case basis, but everyone gets the 1oz slice of soap Quote Link to comment Share on other sites More sharing options...
Bernadette Posted January 27, 2011 Author Share Posted January 27, 2011 Well, right now, if someone orders candles, I send a small soap from a thank you mold I have to hopefully, entice them to buy some next order. If they order soap, I add a votive or floater, or two, to entice them to buy candles next order. Does that seem to be enough? If it's a large order, I usually add a coupon, good for their next order. Somehow I'm thinking that it's all pretty mundane. I mean...it seems everyone does it.At Christmas time, I buy generic Christmas cards that have a Christmas music CD inside that I include with the order. Customers LOVE it. They remember and come back. But you can't send Christmas music all year..... Quote Link to comment Share on other sites More sharing options...
Kitn Posted January 27, 2011 Share Posted January 27, 2011 I add a lip balm or soap sample if it does not bump up the shipping. You can put a discount card in for a future purchase too. Quote Link to comment Share on other sites More sharing options...
LuminousBoutique Posted January 27, 2011 Share Posted January 27, 2011 well, we might think its mundane but customers love it I bet they'd notice if we stopped :laugh2:The christmas music is such a lovely idea! Quote Link to comment Share on other sites More sharing options...
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