Ravens Posted January 12, 2010 Share Posted January 12, 2010 I'm sure we've all had our share of bad customer service. I know I've had several shoddy customer service experiences that left a bad taste in my mouth.So this morning I received an email and a PayPal notice to let me know that part of the shipping costs were refunded by Bert's; in addition, my order is on its way.... and I placed the order last night!Again this morning I received an email from Stacy (Daystar) to let me know that she shipped my order but made a mistake. Instead of sending 2lbs. of the fragrance I ordered, she shipped a different fragrance, one I never tried before. she went on to inform me that the FO I ordered will be shipped today, and to please keep the incorrect FO that's already been shipped (did I say 2 lbs.?!).I'm close to shock. In this age where lousy customer service seems to be the rule rather than the exception, it, it.... I'm nearly speechless. I will most definately continue to do business with Bert's and Daystar; thank you! Quote Link to comment Share on other sites More sharing options...
LuminousBoutique Posted January 12, 2010 Share Posted January 12, 2010 woohoo! Thats awesome! Quote Link to comment Share on other sites More sharing options...
wildwings Posted January 13, 2010 Share Posted January 13, 2010 It is so nice to see that there are still people who care about their customers Quote Link to comment Share on other sites More sharing options...
fairylite Posted January 13, 2010 Share Posted January 13, 2010 CS like that is what makes people repeat customers. Of course, Stacy's bakery FOs are to die for! Quote Link to comment Share on other sites More sharing options...
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