ebarnes Posted August 6, 2006 Share Posted August 6, 2006 I buy wicks from Enchanted Lites & I love them, I just have one question. I did all my testing using EL wicks & I noticed that I have to wick up, I mean a LOT!!!!!!! All of my candles require HPT104's or HPT105's (double wick). I still get a nice MP of 1/4" deep on average & a FEW (3-4 scents) about 1/2 inch. Im not switching to another company at all, just want to if anyone else has notice this? I ask b/c when I post my results (test burns) I dont want people to start with the larger wicks unless they are from EL and get a 1" MP based on MY results. Quote Link to comment Share on other sites More sharing options...
candlegrl Posted August 6, 2006 Share Posted August 6, 2006 I love there products! If you contact Bruce at EL bbabcock@enchanted-lites.com he is wonderful and can answer all your questions! Quote Link to comment Share on other sites More sharing options...
Saltbox Pantry Posted August 6, 2006 Share Posted August 6, 2006 Althought the product is great I find that the customer service SUCKS!!!Tried 3 times on different occasions to get answers on wicks, wax and fo and not one answer back. Yes, he did get them, I have message tags and all emails were opened. In my opinion customer service is at the top, if its lacking, then it time to find another supplier....SP Quote Link to comment Share on other sites More sharing options...
candlegrl Posted August 6, 2006 Share Posted August 6, 2006 Althought the product is great I find that the customer service SUCKS!!!Tried 3 times on different occasions to get answers on wicks, wax and fo and not one answer back. Yes, he did get them, I have message tags and all emails were opened. In my opinion customer service is at the top, if its lacking, then it time to find another supplier....SPI am sorry to here that! Quote Link to comment Share on other sites More sharing options...
julwid Posted August 7, 2006 Share Posted August 7, 2006 I order alot from EL also and have had nothing but the best service. Bruce is awesome. I love their products also. Quote Link to comment Share on other sites More sharing options...
ebarnes Posted August 7, 2006 Author Share Posted August 7, 2006 I order alot from EL also and have had nothing but the best service. Bruce is awesome. I love their products also.Same here, love the service and the products. Just curious if anyone else has to wick up as much as I do? Quote Link to comment Share on other sites More sharing options...
Lorrie Posted August 8, 2006 Share Posted August 8, 2006 Althought the product is great I find that the customer service SUCKS!!!Tried 3 times on different occasions to get answers on wicks, wax and fo and not one answer back. Yes, he did get them, I have message tags and all emails were opened. In my opinion customer service is at the top, if its lacking, then it time to find another supplier....SPThis is very surprising to hear. I would definitely give them a call and ask the questions then. I have not noticed having to wick up that much. Quote Link to comment Share on other sites More sharing options...
Rebecca Posted August 8, 2006 Share Posted August 8, 2006 I noticed that I had to do that on the votive wicks.....(I stopped doing containers for right now).I've had better luck since I switched over to RRD and LX wicks.... Quote Link to comment Share on other sites More sharing options...
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