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Enchanted Lite wicks


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I buy wicks from Enchanted Lites & I love them, I just have one question. I did all my testing using EL wicks & I noticed that I have to wick up, I mean a LOT!!!!!!! All of my candles require HPT104's or HPT105's (double wick). I still get a nice MP of 1/4" deep on average & a FEW (3-4 scents) about 1/2 inch. Im not switching to another company at all, just want to if anyone else has notice this? I ask b/c when I post my results (test burns) I dont want people to start with the larger wicks unless they are from EL and get a 1" MP based on MY results.

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Althought the product is great I find that the customer service SUCKS!!!

Tried 3 times on different occasions to get answers on wicks, wax and fo and not one answer back. Yes, he did get them, I have message tags and all emails were opened. In my opinion customer service is at the top, if its lacking, then it time to find another supplier....

SP

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Althought the product is great I find that the customer service SUCKS!!!

Tried 3 times on different occasions to get answers on wicks, wax and fo and not one answer back. Yes, he did get them, I have message tags and all emails were opened. In my opinion customer service is at the top, if its lacking, then it time to find another supplier....

SP

I am sorry to here that!

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Althought the product is great I find that the customer service SUCKS!!!

Tried 3 times on different occasions to get answers on wicks, wax and fo and not one answer back. Yes, he did get them, I have message tags and all emails were opened. In my opinion customer service is at the top, if its lacking, then it time to find another supplier....

SP

This is very surprising to hear. I would definitely give them a call and ask the questions then.

I have not noticed having to wick up that much.

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