Dolphin146 Posted June 21, 2013 Share Posted June 21, 2013 I am so pissed at candle science. I bought 5 cases of 2 oz tins. Well there site shows the new tins with the new coating and round spot to put the wick into. Well the send me my tins and there the old ones. These tins rust with certain fos and don't have the round spot in the middle to make it easier to wick. I called them and left a message. I hope they fix this :undecided Quote Link to comment Share on other sites More sharing options...
Dolphin146 Posted June 21, 2013 Author Share Posted June 21, 2013 Update candle science called me and they said that they are removing the picture of the center of the tins Because with the two ounce tins they don't put the round middle for easy wicking. They also said that they have been varnishing them for over a year. I am very happy the way they handled my concerns. I just love candle science and there great customer service Quote Link to comment Share on other sites More sharing options...
PeggyK Posted June 22, 2013 Share Posted June 22, 2013 good to hear it worked out! Quote Link to comment Share on other sites More sharing options...
Babyv Posted June 23, 2013 Share Posted June 23, 2013 Good to hear they corrected it. I've had nothing but outstanding customer service from CS. Quote Link to comment Share on other sites More sharing options...
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