I feel your pain, i placed an order with them back in early december, waited and waited for my oils recieved some of them 2 weeks later, they did not email me saying 3 of the oils was out of stock, so i emailed them asking when was i going to get the rest of them, l it's been almost a month and no oils, no emails from them. they had a special of 10 oils for $10.00 i thought ok i'd try some new ones, when i recieved my box there was 7 oils in it, leaked all over the place,( caps was not on them tight)so i emailed them telling them of this, nothing from them. i was very Pissed. very poor customer service. I will never order from them again.