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craftlover

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Posts posted by craftlover

  1. Hi Everyone. I need ya'lls advice on this. I fulfilled an order online, and I just received this message from my customer. She says she didn't receive her order, but that it shows delivered. She's wanting a refund from me. I'm not sure how to handle this one. Do I give her a refund, even though it said that it was delivered, or tell her to contact her post office? I'm not sure how to handle it. Here's the message from my customer. 

     

    I wanted to let u kno I still haven't received my order yet , I figured I would give it a few more days to get here .. but unfortunately it hasn't but when I track my order it says it was delivered to a individual but I asked my husband,my sister in law and her husband and everyone says no they haven't received it or seen it I also asked my next door neighbor and they said no they didn't get any of my packages so I was wondering if u could help me either get my order or my money back pls and thank u so I can re order my stuff cuz it was a gift for my grandmother for part of her 90 the bday gift thank u again"

     

    Anyone have advice for me? I want my customer to be satisfied, but on the otherhand, I processed and sent her order, so I'm at a loss. Thanks!

     

     

  2. Hi. I'm sending out 2 parasoy blends that I've came up with in scents for some testers to give me feedback on. I'll have both blends for them to test in the same scent for each blend. With several scents. I was wandering is there a list of questions already made up that I can send them, or if anyone has any ideas for my questionnaire to give them. Thank you!

  3. I'm testing out several parasoy blends that I'm mixing myself. I do it in 8 oz batches to test. My question is do I use the same scent fragrance for each batch that I'm testing? I feel like I may be getting "noseblind" from testing the same scent..also after testing what do you do with all the wax you have made that you have made up? Thanks!

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