Hi Everyone. I need ya'lls advice on this. I fulfilled an order online, and I just received this message from my customer. She says she didn't receive her order, but that it shows delivered. She's wanting a refund from me. I'm not sure how to handle this one. Do I give her a refund, even though it said that it was delivered, or tell her to contact her post office? I'm not sure how to handle it. Here's the message from my customer.
" I wanted to let u kno I still haven't received my order yet , I figured I would give it a few more days to get here .. but unfortunately it hasn't but when I track my order it says it was delivered to a individual but I asked my husband,my sister in law and her husband and everyone says no they haven't received it or seen it I also asked my next door neighbor and they said no they didn't get any of my packages so I was wondering if u could help me either get my order or my money back pls and thank u so I can re order my stuff cuz it was a gift for my grandmother for part of her 90 the bday gift thank u again"
Anyone have advice for me? I want my customer to be satisfied, but on the otherhand, I processed and sent her order, so I'm at a loss. Thanks!