kfintoni Posted October 22, 2014 Share Posted October 22, 2014 Since my family will not understand my frustration quite as much as you all will I need to vent for a moment. I placed a large order, at least to me, on Friday for 200 lbs of wax and several pounds of FO with CS. I also placed several other orders that day. I was receiving shipping information I never received anything from CS. I logged into their new handy dandy website to check on shipping and it showed as shipped but no tracking info. I called and they said it shipped but would have to email the warehouse to find out why no tracking info. The $ had also been taken out of my account for the order. I call back today and was told it did ship but they do not know why the tracking info was not updated but just in case they will overnight me my order. I wait today hoping my UPS guy had it on the truck as CS said it had been shipped and nope not there. I called them back to let them know that it had not arrived and again questioned whether it had been shipped. Heather stated all the paperwork said it had and the warehouse is not that big that they would notice the 5 extra boxes. Yes the apology was nice but now I am 2 days behind schedule on 5 wholesale accts I am working on. Okay done venting I guess I will just try and neaten up my shop and do some paperwork while waiting for the UPS guy tomorrow. Karen in MA Quote Link to comment Share on other sites More sharing options...
ktaggard Posted October 23, 2014 Share Posted October 23, 2014 Oh-oh. Another complaint about CS. Check out the thread about their new website. So sorry you had all this trouble. It really stinks when you have things to get done!! 1 Quote Link to comment Share on other sites More sharing options...
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