Hi, @Candybee and @Sebleo,
I work with palm wax, and I'm excited to talk with others who do, too! I am still struggling to get things the way I want them. Candybee, you mentioned explaining to your customers "how the wax works as it burns down in the jar", and I wonder if part of what I'm struggling against is just the nature of palm wax and to be embraced. I find that my candles seem to burn down and then eventually out. If I wick high enough to get a full wax pool in the first or even second burn, the flame is just HUGE. I almost always have some wax left on the walls of the container when the candle is done burning, even when it seems to have been properly wicked. Candybee, do you mind sharing with me what you tell your customers about how the wax works? I've spent a lot of time looking for posts on this forum (and across the internet) about palm wax, and there just aren't many. My supplier has provided some info, but mostly he's pushed moving to soy because it's easier to work with. I can't use soy, plus I love the way palm looks and holds fragrance. Thanks!