ksranch Posted July 26, 2011 Share Posted July 26, 2011 Does anyone do business with them, and if so what are your thoughts on their customer service? tia Quote Link to comment Share on other sites More sharing options...
jeanie353 Posted July 27, 2011 Share Posted July 27, 2011 I have done one order w/them and was very pleased. I had seen other posts where people use them and I don't believe I have seen anything negative. Quote Link to comment Share on other sites More sharing options...
coconut Posted July 27, 2011 Share Posted July 27, 2011 I bought wicks from them and was very pleased with the product and service. They don't smash the wicks down inside the bags. Quote Link to comment Share on other sites More sharing options...
ksranch Posted July 27, 2011 Author Share Posted July 27, 2011 Okay, thanks - I'll hang in there. What I want isn't available on line and I'm having issues even getting a shipping quote. Was told they are on "summer hours" and only there Tues/Thurs but didn't get an answer yesterday either - I'll wait it out for Thursday and see if we can this done (a week later). Thank you! Quote Link to comment Share on other sites More sharing options...
jeanie353 Posted July 27, 2011 Share Posted July 27, 2011 Maybe Fillmore has what you need? I've read a lot of good reviews on them as well. Quote Link to comment Share on other sites More sharing options...
annie123 Posted July 27, 2011 Share Posted July 27, 2011 I have used both Fillmore and the Jar Store many times without any problems. Quote Link to comment Share on other sites More sharing options...
darrell Posted July 27, 2011 Share Posted July 27, 2011 Okay, thanks - I'll hang in there. What I want isn't available on line and I'm having issues even getting a shipping quote. Was told they are on "summer hours" and only there Tues/Thurs but didn't get an answer yesterday either - I'll wait it out for Thursday and see if we can this done (a week later). Thank you!Are ya lookin for 4oz jelly jars I sent them an email inquiring about them and it took over a week before I got a response. Was not impressed. The email said all info is listed on the Website Well it sure did'nt tell me when they were gonna be available . Oh well, can prolly get em cheaper from the local food lion .... Quote Link to comment Share on other sites More sharing options...
David Fields Posted July 28, 2011 Share Posted July 28, 2011 Not at all pleased with the jar store. Visited their showroom in Dallas, talked with reps in CA and CT ( I think). My experience was that they did not carry much on hand; most/all made in China. So, good luck ordering. They tried to convince us to change to jars they had on hand since they were out of the ones their website said they had. At times we ordered products and were told a week later that they were out, but a trailer was due any day. After calling many times, we were told the trailer had arrived and was being processed; the next time we called, was told someone came in and bought the entire trailer load. This happened twice! Another time we switched jars to one they had with a nice metal lid. We were assured that they had thousands on hand and more on the way. No problem with availability. First order from them was cut because they only had 40 cases (Oh and BTW, they only sold the lids and jars together). Called and found out someone had bought their whole supply. When I asked when they were going to get more, I was told that they were not unless I wanted a special order for us and would commit to 5000 units up front. That's the last time I have dealt with them. Nice to talk to but when you are in business, results are more impressive. My impression is that they are under-capitalized. Quote Link to comment Share on other sites More sharing options...
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