Fire and Ice Posted May 25, 2007 Share Posted May 25, 2007 I have been trying for days now to log into Jackels website.I contacted them by mail yesterday and today they send me password but NO ID. Is my name my ID for their site? I tried that and got an invalid ID or Password page. I'm typing the password in as they instructed and still get erro page. They have all of my info and I have their latest catalog. I wanted it straighened out before the holidays. Thanks for advice, Fire Quote Link to comment Share on other sites More sharing options...
SouthernGal Posted May 25, 2007 Share Posted May 25, 2007 My ID is the same as my password. Hth Quote Link to comment Share on other sites More sharing options...
Fire and Ice Posted May 25, 2007 Author Share Posted May 25, 2007 Thank You! Quote Link to comment Share on other sites More sharing options...
Fire and Ice Posted May 25, 2007 Author Share Posted May 25, 2007 Dang it! I'm still getting error message and I e-mailed them twice today with no response back. I'll have to call them next week and complain. How do they expect me to shop if I can't even log in?:rolleyes2 Fire Quote Link to comment Share on other sites More sharing options...
SouthernGal Posted May 25, 2007 Share Posted May 25, 2007 Are you getting an error or red "Password Invalid" ? Quote Link to comment Share on other sites More sharing options...
Fire and Ice Posted May 26, 2007 Author Share Posted May 26, 2007 I'm getting an ID OR PASSWORD INVALID page. They gave me the password yesterday. It didn't work so I emailed back to let them know, thinking they hadn't entered it but it didn't work today either. I emailed them twice today. I got no replies at all from any of the e-mails. Strange Fire Quote Link to comment Share on other sites More sharing options...
SouthernGal Posted May 26, 2007 Share Posted May 26, 2007 Did you use all uppercase letters? It's case sensitive. Hth Quote Link to comment Share on other sites More sharing options...
Fire and Ice Posted May 26, 2007 Author Share Posted May 26, 2007 Typed it just as they gave it to me in all upper case. Quote Link to comment Share on other sites More sharing options...
MissMary Posted May 26, 2007 Share Posted May 26, 2007 Try maybe your email, or your name? Quote Link to comment Share on other sites More sharing options...
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