BrandNewToCandles Posted August 23, 2006 Share Posted August 23, 2006 OK, so after trying for a week with 3 emails to get a shipping quote and finally getting an order placed and paid for last Wednesday, I find out today that the company overlooked my payment notification email and didn't ship the order after all. Talk to the owner, she's VERY friendly, just a great lady, very apologetic and just plain sweet. Mix up fixed, order is being shipped, will get here Monday (I needed the wax yesterday). So I get the shipment tracking info and the address is wrong! Somehow "Three Rock Cove" is replaced with "Black Duck", everything else is fine, even the postal code. But the boxes are shipped UPS, so I'm not sure they'll find this tiny little community and get my boxes here. I'm now worried that the boxes will go back to the supplier and hence another delay. I have two orders for melts that should have been done by today (if the wax had been shipped last Wednesday when it was paid) and I told the customers these orders would now be finished by Tuesday. Now they may not. I am just now getting enough orders to make larger wax orders feasible and this happens, I run out of wax thinking I would have more in time. So frustrating... Just worried that the customers will get fed up and stop buying, I have a very small customer base and I need them all... I did promise a few free melts in the delayed orders, maybe that will help... Quote Link to comment Share on other sites More sharing options...
KristinesShower Posted August 23, 2006 Share Posted August 23, 2006 Did you call the supplier? They should be able to call UPS and change the address no sweat. Quote Link to comment Share on other sites More sharing options...
BrandNewToCandles Posted August 23, 2006 Author Share Posted August 23, 2006 I got the tracking email late last night, after they were already closed, so I replied to the email and will be following up as soon as they open today. Is it really that easy? I certainly hope so... Quote Link to comment Share on other sites More sharing options...
KristinesShower Posted August 23, 2006 Share Posted August 23, 2006 It has always been that easy when I have made a mistake on shipping. All they would have to do is call UPS, give them the tracking number and new address. If they won't do that for you, I would complain because it is something that is done every day! Quote Link to comment Share on other sites More sharing options...
BrandNewToCandles Posted August 23, 2006 Author Share Posted August 23, 2006 Got it all fixed. The delay was frustrating, but I have to commend this supplier for their promptness in fixing errors. Such a friendly lady to deal with. Quote Link to comment Share on other sites More sharing options...
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