klutzys

Well my first 2 calls were a very simple question: I ordered Sex on the beach. I have never smelled it so I have no idea if what I got is correct. However, the bottle says Fun in the sun. I can only assume they changed the name, but darn they can at least tell you! These calls were placed at a normal winter time, when they were not being hammered by snow storms and even if they would have called me back a week later I would have been happy. My 3rd call was regarding their color chips. When I added the chips and the candles burn they get VERY bumpy crater tops, but only after burning not pouring and the only thing I changed was adding the color chips. My wax, bees wax, scent and color chips are ALL from MC. Again, no return call even after the storm passed. Not returning one single call every, well there really is no excuse. I have sent an email and need to place another large order but if I don't get a response I am going elsewhere. Tammy

I am extremely upset with MillCreeks lack of customer service. While I am not a large customer I do order from them frequently and always get the orders quickly. However, I have left 3 phones messages with questions that is NOT on their web site. Not one call has been returned. Has anyone else had this problem or have a better number to reach them? How can I speak with someone directly? I always have to leave a message. If I can't speak with someone I am going to quit ordering from them. This is highly offensive to me. As a customer even if it's a week later they should have returned my calls. Thanks, Tammy