I tried calling the number today as well. Got directed to the 903 number and called it. No answer. Wonder what's going on... I get my Cool Citrus Basil from Starrville.... works great in my aroma beads! Takes a while to soak in, but turns out really strong. And after much research and a couple phone calls I was able to find that JBN's JW9900 wax is the same as Starrville's 5899. Already switched to soy, so this info doesn't do me a whole lot of good now, but maybe it will help someone else!