luckymom

Huge Hugs to you too soapwytch: Thanks so much for your friendship and support. I can't tell you how much it is appreciated. Thank you all who recently posted positive responses to this post. It brought tears to my eyes and lightened my heavy heart. Friends and support are what makes this a great place. One luckymom....

Hi Vicky: Thanks for the welcome, it's refreshing. I'm going to sound like a complete ditz, but I actually was a member of this fine group awhile back and was bounced for inactivity. I can't sit for long periods, (2 major back surgeries) so most of the groups I've joined that have a requirement for posts have done the same. I'll try to be more diligent in the future and provide interesting posts. I now find my self alone with 2 young energetic boys 7 & 6, so my time is spent trying to meet their needs, which in itself, as most Moms know, is a full time job. BTW I'm not looking for sympathy, just providing a bit of background information. My limited time on the internet has cost me $$ trying to purchase items and ending up paying too much for delivery etc. I don't have the kind of time needed to research companies. I have made too many quick purchases due to discomfort. So in fact, I should have probably done some research thru a site like this. Where there are numerous women who've had all sorts of lifes experience with buying and selling items for making candles, soaps and such. I am guilty of making quick purchases, being distracted by the demands of motherhood and again severe pain. So yes, I made a second purchase and I was completely stupefied by my own inattention to detail. How many people would actually go back to the same company that they had been waiting for an order from.... I didn't even realize I had done so. I had several windows open trying to cut time and compare prices. Went through the cart I didn't even pay attention to where I was shopping... Honest to Goodness!! I feel like a complete Moron and no one out there can make me feel any dumber than I did at that moment. I now shop exclusively at 2 places that offer superb customer service, Candlewic and Pourette. I have subscribed to them for letters and get notices that they have specials running. I made an inquiry and they take my orders on Friday so I can get delivery thru USPS vice (U**) hence saving me and my customers mega money. Here's an example of what I paid in brokerage fees thru ( *P* ) should I dare say the name? A little sarcasm... I couldn't resist!! As you all know you pay shipping fees upfront then I have to pay brokerage fees at the door... Here's an example Order value $23.49 paid 19.54 in brokerage fees. Order value $86.41 ($43.43 brokerage fees), now who gets to pay for these fees, the customer. Sales go down, I get poorer, yadda yadda... So any time that I can purchase from a company that will ship USPS I'm there like a dirty shirt. So yes people go ahead and beat me up for being stupid, or whatever label you want to put on me, but believe this. I'm not someone who goes around providing negative information for the heck of it. This has been handled thru BBB/Gell and me and not completely to my satisfaction but I did state I was somewhat compensated and I am grateful for that. To reiterate the only reason it was brought to this forum was for information purpose only. People now have information made available to them they can do with it as they please. I read, some are grateful, while others are somewhat put off. You are entitled to your feelings as was caradelrae and me!! I appreciate your opinions. BTW Vicky, this isn't directed at you....I was on a roll and wanted to put it out there along with my response to you.... once again... I'm limited for time. One luckymom...

My Dearest Friend Cara: Thank you for your wonderful friendship and for trying to share my experience that I shared with you, with your friends here at Candle Tech. I apologize for taking the licks in my stead but now I think it is about time I take the pressure off you. Hense I registered at this great site. What are friends for. First of all I want to know if I can post the "ACTUAL" emails I've sent and received from the company. I'd really like to clear this up. I'm not out to hurt/mame or defame any company. I'm only interested in truth and facts. A REAL FACT IS that "AFTER" caradelrae posted this information they refunded a portion of the money I spent at their company. I in fact did order 6 cases of wax the total for the wax is 284.09 they refunded 161.00 of which I am grateful, but by my calculations they still owe me 123.09. I cut and pasted the orders below: #1 Thank you for your purchase. Your order is listed below, if there are any problems please reply to this email and let us know. 2 WAX1 - 125 Container Wax in . Color: $37.50 each = $75.00 1 SE4 - Sachet Envelope - 2x3 - 100 in . Color: $9.00 each = $9.00 1 SE2 - Sachet Envelope - 4x6 - 100 in . Color: $9.00 each = $9.00 1 SB4 - Sachet Base - 5 Pounds in . Color: $3.95 each = $3.95 1 FREE - Free Sample Fragrance: Amber Romance - VS Type in . Color: $0.00 each = $0.00 2 WAX4 - 140 Pillar Wax in Default Fragrance. Color: $50.00 each = $100.00 3 FB10 - Fragrance Beads - 10 Pounds in . Color: $29.00 each = $87.00 Free Sample Fragrance: Amber%20Romance%20-%20VS%20Type Subtotal: $283.95 Shipping: USPS - $5.45 Tax: $0.00 Discount: $0.00 Total: $289.40 Thank you for shopping at our site! www.Gelluminations.com SECOND ORDER Thank you for your purchase. Your order is listed below, if there are any problems please reply to this email and let us know. 2 S13550 - Soy Wax - EcoSoya Soy CB135 - 50 Pounds in Default Fragrance. Color: $50.00 each = $100.00 1 FREE - Free Sample Fragrance: Coconut Lemongrass in . Color: $0.00 each = $0.00 1 FREE - Free Sample Fragrance: Coconut Lemongrass in . Color: $0.00 each = $0.00 Free Sample Fragrance: Coconut%20Lemongrass Subtotal: $100.00 Shipping: USPS - $9.11 Tax: $0.00 Discount: $0.00 Total: $109.11 With the exchange, this was around 450.00 +- CAD ... I received a portion of the first order, the sachet, envelopes and the fragrance beads. All that Cara has said is no longer hearsay. I will and can confirm the information I provided to her. I called emailed and practically begged them to get my order to me. I received only minimal contact. It may well have been communication glitch with email, but the phone calls I placed when inquiring about my orders aren't. I was told that they have had trouble with orders being delayed at customs and the lady that I spoke to assured me they would take care of it. I also have this information in email. I had no reason not to believe them. I believe that there may have been human error here, and gave them a chance to correct it without accusations and provided them plenty of time to make any adjustments. I never heard back from the company either via email or phone call and that is when I contacted BBB. After reading the posts, I now know they have 2 such BBB's to their credit. Which will attest to them having more than one disgruntled customer. The BBB wouldn't have taken my case if there weren't merit to it. I don't think they intended to "rip me off" but they certainly didn't act in good faith by refunding all the money I spent on wax. I have yet to receive a call or email for the shipping amount for the second order I placed!! Hmmm Cara was only trying to help provide the service of information. An educated buyer isn't a poor buyer... I know first hand that she had no malicious intentions, she is a kind and caring person and I truly value her friendship and I am proud she calls me her friend. I believe in the value of these sites for education and information and any one who reads advice can take what they want from it and use it to their own advantage. They may or may not choose to buy at Gelluminations, it is a personal choice. I thank those of you who supported her and me without even knowing who I am. It shows that there are a lot of good kind people out there. Thank you all very much. One very luckymom.... .