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Debra Phelps

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Posts posted by Debra Phelps

  1. I don't recall asking about a complete switch to soy before. If you'd rather not give me any advice, then I suggest you skip my posts. If you read my post carefully, you will see that soy has only caught my interest and I acknowledge that it is not enough customers for me to switch but enough that I'd like to learn more. Where I come from, learning and asking questions are good things.
    I make my clam shells with 100% soy and I love them. They are strong, have a great cold throw, are not bumpy. The customers love them. They are cheaper to make too.
  2. I agree with you. You are right. I need to think about that with my company too. Instead of getting caught up with all this economy stuff. I need to find ways to treat the customer better than ever these days. Thanks for your words of wisdom. I will still keep Kentucky though. I won't throw them away unless it continues for awhile. And I will call and speak to them first before I move on. So far, I am getting good service. This last order was one day later than most. But they are prompt. So far they answer my emails. So I have no complaints here. :smiley2:

  3. The suppliers are having a hard time to. The money is not there like it used to be. It is much harder to keep stuff in stock. Their creditors are on their butt too. They have to cut back on help. That is why you get crummy service. I am seeing this with several good suppliers. Just bare with them. I have the same problems with my company. It is much harder to keep everything going now. This economy is really messing with a lot of us. Everyone makes mistakes. Give them a break. And hope when you get in a bind, someone will give you a break too. I don't mean to complain. I just wanted you to understand what might be happening. We are all in this together. We got to give a little and hope others will give a little too. Like out bill collectors. :smiley2:

  4. At least tell you, I changed my mind, thanks. That is so rude. I have customers that write me an email asking me how much shipping is for the candles.......This happens all the time. Ok, like where do you live??? What size and how many candles? How fast do you want them to get there??? I started to up the prices and call it free shipping on 50.00 or over. :confused:

  5. I notice it in a lot of the citrus. I notice it more since I am making candles all the time. But the customers don't notice it. I was at a show one Sat. and a candle maker had a orange scent burning. I was gagging all day, but she was selling them. No one said a word. They sure smell good when you pour them though. :yay:

  6. I can count on Millcreeks to be strong. BCS very weak except a few, NGs a lot of good ones, some duds, Candle Science, great, Peak, the ones I tried were very good. Starrvilles always strong, Wellingtons top grade is awesome but pricey, I like Kentucky, I thought the ones I use are very strong, Candle Wic is very good and not so pricey on some.

  7. I have that going on with several suppliers. They tell me the money is just not there. The manufacturers are cracking down on credit with them. I am out of some of my scents all the time now. Just on a smaller scale then they are. It is hard to make it. The oils are going up for them too. And wax. This darn gas is causing another rise. I hate paying 20. or more a lb too. NGs is even going up. I don't want any of them to have to close. :confused:

  8. My customers rave when they are that strong. They can always blow them out. Most of the time when somebody has a problem with them, they ask them to not burn them. If they just open the lid, it will put off a little for their own office. Nobody complains to me that they are too strong. But I don't make many perfumy headache ones. Ya know?

  9. The melts I touched were pariffin. One of the consultants told me what they make and if she is right, they are not making hardly anything. All they are doing is building product and making Scentsy a lot of money. I have seen them at a lot of shows that only allow handmade. I don't get it.

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