ShellyT

I fail to understand why YOU are asking all the questions. Who are you? You aren't a client? You aren't a potenial client! So you have NO NEED to know anything about the way my business is ran. And you have NO right to question how I handle my business!! And it's not only the questions you are asking but it's the rude remarks you make in the way I handle my business and the asking of the same question over and over! If my clients have a question or need help, THEY can ask it! Who are you kidding! This has NOTHING to do with you caring about these ladies! I am sure that others here can see that you are just wanting to "stir" up trouble. That is too sad. I feel sorry for you! Hopefully you will learn to become a better person. And you are right, you having a baby isn't relevant to the way I handle my business! So I should mind my own business in regards to that, right? Well guess what, SO SHOULD YOU! The way I handle my business is NOT revelent to you and should be of no concern to you! Now I know you will come back at me with something stupid like you have been and that is fine. You will only make yourself look worse. Shelly Terrell - Owner http://www.DIYeStores.com

OK I don't get this, but for some reason you feel the need to reply to every post regarding DIY and question how I run my company. Not that it's any of your business but since you keep popping in anytime someone is talking about DIY, I will answer you. Last week the problem with our client was resolved via the help desk as well as email and was found out it was a problem on her end, not ours. So that was taken care of it. We didn't need to call her because we found out what the problem was and answered her and she took care of it. End of story! As for LadyDi, that's already been taken care of too and it wasn't a problem, she just had a question on using a merchant. So again no phone call needed here either. Hopefully that will put your mind at ease. I don't understand why you keep questioning me. You seem to have a great deal of interest in my company and the way we handle support. You must have alot of extra time on your hands. Perhaps you should devote all of the time you spend questioning my company on your own business. Shelly Terrell - Owner http://www.DIYeStores.com

If they need "any" type of support and the other support options are not working for them, we are happy to call them and walk them through it. 99.9% of the time my staff is able to help through the support desk or community so a phone call is never needed! Most of our clients prefer the help desk or community option as they have a record of their questions answered and can refer back to them if need be. We have found over the years this option works out best for most but if a phone call is preferred for "any" support, we are happy to do that as well! Shelly Terrell http://www.DIYeStores.com

KristinesShower, The option has always been in place. We are more then happy to call a client and walk them through something if the other support options are not working for them. Thank you, Shelly Terrell - Owner http://www.DIYeStores.com

Thanks to everyone that is recommending DIYeStores! I am so glad it is working out for so many of you. To the original poster and those that asked, switching from another hosting company to our company is very easy to do. If you currently have a website running, we can create you a temporary website to work on while keeping your current website running. There is NO additional charge for this. This way you have no downtime with your business. Also, if you read over the website, you will notice we are much more then just a place to host your website. Alot of hosting companies provide hosting and that is it. Nothing more. We provide you with resources, tools and promotional opportunities to build your business. You can read over the details and see all that comes with our services: http://www.diyestores.com/info.html If you have any pre-sales questions, please feel free to contact us at: information@diyestores.com And remember if you are a current DIY Client and you need help with anything, just let us know. You can join the client help community or submit a support ticket and we will get you taken care of. If support via the help desk and community isn't working and you would rather we call and walk you through anything, we can do that as well. You just need to let us know! Thanks again Shelly Terrell - Owner http://www.DIYeStores.com

Lady Di, I see you put in a support ticket. One of my staff will get you all taken care of. If you have any other questions or need anymore help, you can put in another ticket OR post on the DIY Client Help Community here: http://www.DIYeStores.com/Community Thanks Shelly Terrell - Owner http://www.DIYeStores.com

Angel2006, You must not have read through the post because everything you just said in your post is not what happen here. She did get help and the problem was on her end because her domain did expire with yahoo. She has only been open with us for 1 month (not 6 months) and she had her domain with yahoo before she came to us. The reason this post keeps going on and on and on and on is because more people think they have to put in their 2 cents on the situtation when they don't even know what happen and don't even know the whole story. So YES we have came back to the post to reply and say basically "No that's not what happen, this is what happen". But some people (not directed to you) just don't get it and seem to want to keep stirring the pot when the pot really has nothing to do with them to begin with! I have asked Candle Tech to delete this post and I sure hope they do it. If not I am sure we will keep getting people coming along and posting what they think should or shouldn't of happen and this post will just keep going on and on even more! Enough has been said. The client's domain was renewed by her husband that day and her site is fine! It needed to end there! And by the way, 99.9% of our (my staff and I) post here were not even directed at the client BUT directed at those who came along and posted their input. Hope this clears things up. And hopefully enough people have spent enough time with this post and will let it rest! We are all women in business and I'm sure there is something they can be doing with their own business instead of coming back to this post over and over again to keep stirring the pot!! Why in the world some women feel the need to drag overs down, I will never get it but it happens and it's sad! All that time and engery needs to be directed at something more productive. Now let's see who post next wanting to stir the pot even more! Thank you!!

SockMonkey, Her first orginal post stated this: Does anyone have a phone number for the DIYstores...I am emailing and getting no response. My site has gone down for the second time in a month This was only her 2nd time being down and this time it was due to yahoo and her domain. The first time was probably our server. I don't recall but I imagine it was. We did have some server downtime a few weeks ago but our tech team was on top of it and got it fixed! So YES she may have had her site down for a short period of time once! Where the 4 times comes in I don't know? If that is what she is saying now, then it has changed since her orginal post and I am sorry to say but NO our server has not been down 4 times since her site has been open. Thanks!

KristinesShower, This WAS handled via the help desk and email with the client! Myself and my staff are simply repling here to comments made that stat nothing was done on our part when in fact, there was! Thank you,

The bottom line is that in this situation it was NOT a problem on our end. We DID reply to the client in a timely manner. She emailed me that morning and I replied around noon that day. As far as hiring someone to help. I have a full staff that helps. They are the ones that take care of the support desk. So our help is there and in place! This client just choose to email me the owner directly instead of contacting support. As stated, had she put in a support ticket that morning instead of emailing me directly, she would of had a reply probably right away and none of this whole mess would of even been started! She also had the chance to post on the DIY Client Community. Why she choose to come here and post, I don't have a clue. This is not our community and up until that day I had never even heard of this message board. The client was given a couple different options to get support and she failed to use them correctly and thus had to wait a few hours for a reply. There is nothing we can do about that. So my company did NOT lack support in this case. In fact, I believe the support we provided was top notch! And I will add this is stated on our website, in the website documentation, as well as in the login email every client receives. It says right there what to do to get support. But she did NOT do that and emailed me directly and thus had a few hours wait. This special client support help desk and forum are monitored by our staff throughout the day, so that we can get back to clients in a timely manner. Please do not contact Pre-Sales Dept. or Shelly directly as this will delay the response time. The client was upset that her website was down and rightfully so. However she was upset at the wrong people as it was down because she didn't renew her domain with yahoo. Had she renewed it, done of this would of even happened! I don't know what else to say to clarify this and perhaps nothing I say will help. Let's just end it at this and if the client has any questions or needs any other help, she can contact our client support via the help desk or DIY client community and we will be more then happy to help her. I am sure that candle tech doesn't want nor need all of this here on their community when it has nothing to do with their website. Thank you!

Hello, Just wanted to respond to a couple comments posted. I am not hanging out on any forum. I was alerted to this post and came and replied. I was here for a total of about 10 mins. I did email the client directly. She emailed me the morning of the 18th and I replied when I got to her email around noon. My office hours are 9-4 so it took me approx. 3 hours to get to her email after I got in the office. As stated on our website, and in the client documentation, as well as the client login email, it is best to go to client support directly as that is monitored by several people and you will get a reply faster then just emailing me (one person). She did put in a support ticket and that was replied to almost instantly. So we did not leave anyone hanging. My support team are awesome at what they do and they get back to clients very fast as they did with this client. As for not having my phone # listed, this is for various reasons. #1. There is no way I myself could ever handle all the phone calls I would receive if I had my # listed. I did at one point and I was getting alot of calls a day both from clients as well as non clients asking questions. 99.9% of all of these questions can either be answered by reading the FAQ's, Help Desk, Client Help Community, OR by contacting client support. #2. I would get phone calls at all hours of the night. The craziest one I remember was at 2 am in the morning. It was a client wanting to know if it was ok to sell a certain product on her site! She could of simply emailed us and asked. #3. Just like you get spam via email, I started getting spam via the phone. Half of the calls received were someone trying to sell me something. So as you can see there are a couple reasons why I don't list my phone #. All of that takes time and lots of it. I just can't be on the phone all day. I have an awesome support team in place that handles 99.9% of client support and they do it in a very timely manner! The support system is in place and monitored by several people so that our clients get a faster response. I also have the servers monitored 24/7 and any tech problems that arise are taken care of right away. With this whole situation here, it was not our fault and we tried to explain it to the client to help her resolve her problem. I believe both my replies as well as the reply to her support ticket were done in a timely manner. So I'm not sure where our customer support lacked here. If it was simply because we don't have a phone # listed, then I am sorry for that. But as you can see with this issue, it was answered and resolved on our end in a matter of mins. from my support team via the help desk and was found out it was not even a problem on our end but on another company. Anyways, I am sorry for your frustration but please take it out on the right people. We are not to blame in this situation. If you are still upset with our us for whatever reason, then that is your right. I know we can't please everyone all of the time and I know we aren't perfect. All we can do is our best and I believe that is what we do everyday. Hopefully all of those that have followed this post and have read your comments, have also read my comments and those of have posted in favor of DIY and will see from our website, that we have 100's of happy clients. I know everyone has freedom of speech but it's sad when someone can openly post about another company making that company look bad when it wasn't even their fault. Stuff like this hurts businesses and is uncalled for Thank you and have a Great day everyone!!

Sherry, While I do understand your frustration. You have to understand as explained to you several times by myself and my staff. What happen today has NOTHING to do with DIYeStores.com. Your domain name who you have regsitered with at Yahoo.com expired. We have no connection whatsoever with your domain name and have no control over when you renew it or not. Yahoo should of sent you reminders and if they did not, then that is something you need to take up with them. But again the problem with your domain name is in no way affiliated with DIYeStores.com. As for sites going down and people leaving, I have never heard of any. But I imagine there could be a couple. Every host has server trouble but our techincal team is always on top of any problems that arise with the server and they are fixed ASAP! But again I should add that your problem today is NOT because of DIYeStores or our servers! Thank you! Shelly Terrell - Owner DIYeStores.com!