NOTE: This person has made multiple, similar posts at various forums for the purpose of harassing us. These posts have included false and outrageous statements and even implied that we had made a "death threat" to her!!! This person has also rejoined these forums under another user name for the sole purpose of "anonymously" posting our personal contact information - name, address and phone number - with encouragement that others use this information to further harass us. This would appear to be legally actionable harassment on the part of this person and I would think that her actions would definitely not be within the rules and guidelines of this discussion forum. I am hereby requesting that the individual(s) responsible for the content of this forum contact me about this immediately. Posting lies about others, posting personal contact information and encouraging others to join in her harassment should not be allowed. In fact, this person placed an order with us and then "went off" just three business days later and filed a complaint with PayPal at that time. She had asked for a refund and we were quite prepared to do so. She then filed her very premature complaint with PayPal and we notified her that we would therefore rely on PayPal's dispute resolution function to resolve her "dispute", which remains pending as of this date. In fact, there was no "dispute" at all - just a buyer who strangely "went off" just three business days after buying and then followed with relentlessly repeated email harassments and now repeated libelous harassment via this and other discussion boards. We have had about 10,000 customer sales through our website and through Ebay, with over 80% repeat customers overall. Only a very, very small handful of buyers have been of the same nature as this person. I can confidently say that our reputation is far better defined by the good 10,000 and the repeat sales level than by the opinions of the few who would stoop to this kind of harassment. As we politely informed her, we have experienced a sudden fourfold increase in purchases of sodium hydroxide since Red Devil lye was recently removed from the marketplace. This has resulted in some delays as we strive to adjust our business to accomodate this fourfold increase. As we put it, "we are all in this together" with soapmakers needing a good source for lye, legally and correctly shipped and our desire to supply it legally and correctly shipped at a reasonable price. We could considerably raise our price to reduce the present crush of orders or simply cease making lye available altogether, but we would much prefer to keep things available and affordable for all soapmakers. -Steve M. Summer Bee Meadow