Galatea

Really? 20%???

Yes, that's the IFRA guidelines.

If a supplier tells you that you can use straight fragrance oil, you can be sure they either don't know what they're talking about, or they're cutting their fragrances.

IFRA regulations call for no more than 20% fragrance oil to 80% base for any leave on product. IFRA is the regulatory body that governs the fragrance manufacturers. And if you're manufacturing a cosmetic, you need to abide by those rules. Perfumes and body sprays are products fall under the cosmetic manufacturing guidelines of the FDA.

If you have any questions, you're welcome to browse the FAQ on our site, or drop me an email at tish (at) thescentworks.com.

http://store.scent-works.com/froilfaq.html#SkinSafety

HTH,

tish

Hi! I can help you.

If you're making a body spray, the maximum fragrance load on any body-safe product should be 20%.You can use less, if you want it lighter, but you should never go over 20%. That assumes you're using a professional, undiluted fragrance oil.

So...if you've got a one-oz spray, that means you use 4-parts base, and 1-part fragrance.

Let's break it down to grams, it's easier. There are roughly 28 grams to an oz. 28 divided by 5 (total parts) equals 5.6 grams. I would use 5 grams fragrance to 23 grams base.

Does that help?

That could be a custom size, like our 1.5 x 8, cut in half, like this:

2 x 4.25, like this one, is a little bit wider:

I've only done the whipped shea once, and I did not use any color. However, I've seen so many yummy pics here with color. Are the soap colors ok to use in this?

No, you'd have to use an oil based colorant like a lake. Water-based colors (like soap colors) will not mix with an anhydrous (meaning without water) product like a butter.

We have them at scent-works.com

here

We're in NJ, so that's another option. Ours are .30 each for 10, less if you buy more, and we have color, and other sizes too.

hth

Some suppliers who continually add new scents have outside sources test for them, if they are tested at all. It can be a never ending circle of a tester giving a good review in order to get more free samples to try. More good reviews, more free samples. Those reviews can't be trusted, imo.

We test most of our scents ourselves, but we also enlist the aid of outside testers, who are carefully screened for experience and skill. Our testers are required to sign an agreement to never reveal that they have tested fragrances for Scent-works.com. We also demand that they NEVER discuss a fragrance they have tested on any public board. We don't like shills; and never advertise publically for testers. In addition, when we send them fragrances to test, they are not told what the scent is; it arrives in a bottle with no identifying mark except for a control number, known only to us.

We also expect that every scent they test will be scored objectively; we send a very specific set of instructions grading multiple aspects of the testing process. Our testers are told that we expect most of their scents to fail. Plus, we test each scent at least 3 times, in different formulas.

We're pretty serious about making sure we know exactly how a fragrance will perform before we consider adding it to our line. And pumping in good reviews means nothing to our testers...who are compensated for their effort, regardless of the results of their tests.

They really prefer you dont call them; at least thats what I was told a couple of months ago. I emailed them yesterday regarding an order I placed last week, and got a response within a few hours. Try emailing the customer service, not the sales dept. HTH, Linaya

Hi folks,

We have a phone number listed to help you with customer service and any questions you may have regarding our products. The reason a customer would have been asked to send an email would normally be because there was a change or problem with an order. We learned early into our business life that taking verbal changes on orders resulted in misunderstandings and errors. Therefore, we may ask for any adjustments to an order be sent via email to customer service.

If you need help with something, customer service is more than happy to do so. If we have missed an email, I apologize; it may have been inadvertantly deleted. Please feel free to email me directly;

tish @ thescentworks.com

Never got a shipping comfirmation email. So yesterday, i emailed them and asked what the status of my order was. They said they had a problem with the address coming up in their system as invalid, and they put the whole order on hold. AFTER they charged my credit card. Never once tried to contact me through email or anything about the address. So, I gave them the correct address and they said they would send out the order today. Problem is, it was a gift for a friend of mine in another state that is leaving for a month-long vacation on Saturday, and she really wanted the take this stuff with her and now it wont be there before she leaves.

This is apparently a misunderstanding, but an important one I need to clarify. We do not EVER charge anyone's credit card until we are ready to ship. Your order was packed and ready to go. We were trying to run the bar code label to ship your order, and had JUST learned that the address was "undeliverable" by the post office. We would have sent an email to you to clarify it; Customer Service had your order flagged to respond to you. It was a coincidence that your email arrived just as we found out about the discrepency in the address you provided.

Once we were given the correct information and the post office approved the address, we corrected the label, shipped the order and sent a confirmation. The actual billing of the card was done at that time. We NEVER, EVER bill before initial shipment. Never ever ever...(except for fastbuys, as noted on our site.) If you check with your bank, you will see that any charge from us was not made until the date of shipment. It's just the way we do things.

As far as the delivery to your friend, we are very sorry for the shipping problem, but we cannot control whether an address is correct. Nevertheless, there was no delay introduced by us; we stated delivery time on the confirmation you got for the order and kept to our promised lead time. Your order was shipped on schedule, despite the delay due to the address problem.

Yes, we did get an astounding number of orders in our most recent sale. We're working pretty hard with 14-hour days and lots of overtime to get them out and shipped in a timely manner. It looks like we're still adhering to our posted policy on shipping, despite the overwhelming response to the last sale. I really have to give credit where it is due: Mike, David, Bob, Sherry, Laura and the rest of the warehouse crew have been MASTERFUL at getting orders out and replenishing stock in a timely way. You cannot begin to imagine the effort and organization that takes.

As we have posted, every order we have inhouse WILL ship prior to our shutdown next week.

Thanks everyone, for your support and understanding.

hth,

tish