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Just Peachy

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Posts posted by Just Peachy

  1. That's because they can't count!! They read what the register says and give you that amount back..

    I love it when you give them the pocket change after they plug in the total. It really screws them all up and they can't figure out in their head how much change you get back... :rolleyes2

    Very sad...:sad2:

    my husband gets really tickled pink doin that exact same thing! :laugh2:

  2. what is with companies these days? my entire career (20+ yrs) has been customer service oriented even though i was an office manager and kept "behind the scenes". it seems as though in the last 10yrs or so, no one wants to be responsible for anything and the onus is on you. seriously, people are human and they screw up, how hard is it to admit that? apparently it's really tough. i had an experience with a fragrance company just around christmas that really chapped my a**! i won't name names but i can tell you she'll never get another dime of my money....

    i ordered several sniffys, like 20, all different flavors because i've never tried this co. before....well, one of the items happened to be a bottle that was not a sniffy size. it was a 3oz. because i figured that i probably would like this one. i had some foreboding when i place the order because of that one item. needless to say, it arrived and everything was there but they were all sniffy sizes... i didn't get my 3oz bottle that i paid for! go figure.

    i sent the email and she said she would send the correct one out. no prob, i could see how the mistake could be made....all the rest were sample sizes etc etc. ..... so i wait.... and wait... finally i email that it's been 2 weeks, where's my 3oz. that i've already paid you for???

    she tells me that according to her tracking number (UPSP, hate'em!) it's been delivered over a week before! she emails me the number and sure enough she sent it and they show it delivered but it wasn't. well you can believe the rash i put on my mail lady and the post master at the office... i'm serious, that afternoon i was standing at the end of my driveway waiting. hemmin and hawin, the post office swears it's been delivered. :mad:

    ok, i figure i'm out my $4. i send her an email just to let her know what is happening and that i basically got nowhere with USPS and that probably one of my neighbors has the stupid thing and it will turn up. she of course, can't do anything for me because it shows delivered and it wasn't insured. ok, i'm mad but that's what happens, whatever...well lo and behold, i get an email from her about a week later.... it was returned TO HER, ADDRESS UNKNOWN!

    she gave me the address that she shipped it to, which was 1 digit off from my address... then had the audacity to ask me what i thought the problem was and that she wouldn't be able to ship again unless i gave her the correct information! OMG i was seeing red!

    i told her that i had provided her with the correct info and if she was looking for an answer she needed to ASK HER SHIPPING DEPT! i was pretty terse. well, she responded that they actually did send it to the correct house number but then blamed USPS for returning numerous packages during the holidays...she would send it again.

    the end of this story....when the package finally arrived, i removed the label and lookie there... it was the original label with the wrong address on it! can you imagine???

    moral of the story: if you are gonna lie to your customers, at least cover your rear when you do! people aren't as stupid as you might like them to be.

    besides that she lost several hundred dollars worth of business that i have thrown to another company that does know how to provide customer service.

    sorry for the rant but i feel better now! :rolleyes2

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