DBC

I was thinking the same thing, but hated to say it. If you look through the vegetable blend waxes and many others, more are out of stock then in stock. I've even email Todd direct and have yet to get a reply. I use to order from them all the time and service was among the highest, then something happened around Fall and I decided it was best for me to go elsewhere. I still use some of there oils and the Palm wax. I am hoping they get things straightened out soon.

Still have no idea why they wouldn't answer phone calls or emails. Hoping they are getting a huge load of wax in as well.

Several items on their site say Temporary out of stock. A girl on another board said she has glass that has been back ordered since before Christmas. I've called with no return call, emailed with no return email. But then they send emails about sales all the time. I don't get it. I get my wax there and no one else carries it. Anyone else have issues? TIA

Hi all, I just got some new oils in from WSP and was wondering if anyone who is familiar with them seems to think they need curing? I just poured them last night and am anxious to give them a try. Thanks.

Hi everyone,

I am switching suppliers and have been told from others that they no longer make Palm Q. I've been told they stopped making it years ago. Anyhow, does anyone else use this? It comes in a white bag. Any recommendations for a new one to try? This would be for containers. TIA

Just wondering if any of you know where to find the snowman jars. Candles and Supplies use to have them. They came either with a glass hat or a black metal one. Unfortunately they no longer carry them. TIA

Carole,

email me again please. I clicked to reply and your message vanished from my email. Weird.

I actually order from them and have never tried their Cinnamon Buns. I'll give them a try. Thanks. I can't believe I am back to the testing stage for two of my best selling scents.

pm me.

Why would I try to get you upset? There are so many different suppliers, I highly doubt we use the same one for Cinnamon Buns. If you want to know, email me and I will tell you, but I will not post on an open message board.

OOOPs posted twice.

So, I am on the look out for a new Cinnamon Buns and Grandmas Kitchen in paraffin any suggestions

This is really concerning me. I just got the wrong wicks in on Friday. Ordered LX's and got some yellow wicks with metal in them. Obviously not LX wicks as they are bright white and have no metal.

I did call a supplier and ask if they would tell me where they use to get oils so I could try to order direct, or if they could tell me how many pounds I would have to order to make it worth their while to order again. There comment was that the companies minimum was 2000 pounds.

I am literally ill over all this, but I think we will see this happening more and more as our suppliers are being given stricter ordering guidelines from their suppliers.

This is really concerning me. I just got the wrong wicks in on Friday. Ordered LX's and got some yellow wicks with metal in them. Obviously not LX wicks as they are bright white and have no metal.

I did call a supplier and ask if they would tell me where they use to get oils so I could try to order direct, or if they could tell me how many pounds I would have to order to make it worth their while to order again. There comment was that the companies minimum was 2000 pounds.

I am literally ill over all this, but I think we will see this happening more and more as our suppliers are being given stricter ordering guidelines from their suppliers.

I do not want to slam anyone on here, although it does need to be addressed. I would say to call your suppliers and just simply ask them if they have changed suppliers recently. I found out about one supplier sending the wrong wax. I've used the same wax for 8 years, I think I know my wax. Well, even after calling them on it, I was assured it was the correct wax. Under further investigation I found out that it was not my wax at all (I knew this anyway) and they were just trying to pass it off as my wax as they did not have mine in stock. Today I called a supplier and asked about a scent I have had for years and that I was concerned about the scent difference and I was told they had changed suppliers. Had I not questions this, I would not have known others had changed as well. I was told I wouldn't even know the difference. Well IMO that is for me to decide. I then asked if they were going to post this on their website and they said they really weren't sure how they were going to handle it. I'd say not though since they switched to this supplier over 60 days ago.

Our suppliers are being forced to order in larger quantities and they are looking for ways to save money to keep our costs down, but this is not the way to do it. If I change my Cinnamon Buns candle, I will be posting it on my website so my customers, who have ordered it for years know it has changed. Indiana Candle does just this, if she changes a supplier, she posts right beside it -ex:reformulated 10/1/09. She is doing it like it should be done.

Anyhow, just please check with your suppliers and hope they tell you the truth. If you are questioning a scent, wicks or wax, there may be reason for it.

Very frustrating day for me.

I am sending this message to let everyone know that I have found that many suppliers have been switching suppliers without letting us know. I do not want to mention any names, but I just want to send a message to all suppliers. Please, Please , Please let us know of these changes. You have all been the ones who have made our business what it is. Simply post a note next to the oils on your site that say something to the effect like Banana Nut Bread Reformulated 10/1/09 or something. Don't just assume that if it smells the same from your "new" supplier that it will work fine in all waxes.

FYI, I have called 8 suppliers so far and have found that 3 of them have changed in the last 6 months.

Yes, it is our responsibility to re-test things, but sometimes during busy times, time does not allow for this. If some of you always retest every scent that you order, every single time, than this would not affect you.

Just a heads up. I don't want others to be caught in the situation I am.