baileyrocco

Candlesandsupplies.com sells all kinds of wicks

I use soy ,so most of what I recieve is in flake form. Please forgive me if this is a stupid "?"....Would a hot knife work well on cutting pariffin blocks?

It will work as long as you don't mind cleaning up the melted wax that will drip down while your cutting it. Makes a mess. Hot knifes are better used for Gel

I know that you can also add petro or crisco from your kitchen and it will give you a better sent throw

Have you guys ever tried Crystal or Feather pillar wax? It makes a beautiful candle

It colors nice and the scent throw is awesome. It is a one pour candle

I know that a heat gun is my best friend beside a wick clip

Anything good coming up for us candle maker's for busy season? I sure hope it will be a good one. I need to make some money

I just want to say that I have no harsh feelings towards anything that people had said to me about C&S. I know that everyone's opinion is important to them.

I do except all opinions no matter what I have said in this site. I just hate to see them being put down in such a harsh way.

I do and will still stand by C&S. When the busy season come's around they ship my order within 48 hours and some of the other companies ship within one week. I guess people forget about the good things that are done for them when time passes. I sure someone will find something negative to say about that also since several people in here thrieve on that. I am not trying to be rude about all this, I just find it hard to believe that every single dealings you guys have had with them were all negative.

I do and will continue to stand by C&S because they have given the best service to me so far. I know when the busy season comes around that they ship my orders to me within 48 hours when some of the other companies wait one week to send my orders out. I'm sure that someone will have something negative to say about that also since most of you seem to thrieve on that. I know that everybody has the right to whatever opinion they want. I just think its terrible that you guys pass your bad experiences onto people who hasn't had the chance to deal with them and all they know is what you all write in here. It seems impossile that every single dealings you had with this company was negative.

I did work with them (for months!) that's why it finally got straightened out. And I did send them the bottle. I didn't write the whole story of how I worked with them because it's too long. I think it's great for you that you have such a good experience with them but maybe you're just fortunate (or you know someone that works there). But for me, whenever there was something wrong with my order, they weren't good at correcting the problem and that is why I stopped using them.

I do not have special treatment from them. I think maybe you should try working with someone different. I know that I have had good service from the few people I end up talking to. I know that some of the people that use to work with them have changed. I try to say good things about them because I do believe in them and when and if they make a mistake I try to understand that things happen. I am not perfect as I hope all of you don't believe you are either. I have stated that I have had bad experiences with other companies and understand how you all feel. I will pass on the information that I have read when I place another order next week. I feel that they deserve a fair chance and that they need to know what all I have read this weekend. I don't think they know that you all feel this bad. I do also feel that if they were on here watching that they would do what they can to correct is because If it was my company and I read all this stuff this weekend I would jump to the chance to correct it. I only know that the few people I always talk to give me great service and services my needs the best they can. I am expressing the hands on experience I have had with them and know that it has been great so far. I can tell that people don't seem to like it because I come to there defense and if they don't like it that 's to bad. I am new to this site and help answer questions that people have about candle making. I remember when I first started making them and needed support and will always appreciate that. I guess I am the type of person that give's people more than a few chances to correct things and that's called soft hearted. Maybe it's the way I was raised.

I also think that they would have so many order's held up if they had to call customers for every single item out of stock. I know when my customers order candles sometimes I am out of stock on the certain scent or jar they order. I just do my best to get it here as quick as possible.

Huh, that's funny, because not only was I not informed when something was out of stock, I was also charged for the item as well. When I called to tell them I was charged for an item I never received they then told me it was out of stock. This is not the only problem I've had with this company which is why I stopped using them 3 years ago. I'm sure if we all got the fantastic service you did, none of us would be complaining. Even a broken watch is right twice a day, so I imagine that even they can get it right once in awhile. I also had an issue with them sending me the wrong scent that took months to get straightened out. They kept trying to convince me that Red Currant should smell like Cinnamon. I suggested to them that maybe the Red Hot Cinnamon and Red Currant got mixed up but they kept insisting that Red Currant should smell like Cinnamon. By the time I finally talked to Cindy and got it all straightened out, I didn't feel it was worth it to do business with them anymore.

I understand that things do get mixed up. Maybe if you were to send them a sample or the bottle to smell right away it would be alot quicker for them to determine if it was right or wrong. I think if people work together to take care of an issue then it get's straightened out quicker. I think you guys have a right to what you ordered and payed for. But, I think that if you would work with them you would indeed get the service I do. I don't expect them to know exactly what I'm seeing or smelling over a phone or e-mail. I am just saying that I think some of this stuff people are saying is being made a bigger deal that it should be. Most of the time I feel that usually there is 2 sides to ever story.

I do agree that things are sometimes out of stock at companies,Sometimes the grocery store is out of stock also. I don't understand why you guys don't understand that things do run out and that I would imagine it is hard for any company to know just how much of certain items people are gonna order. It would be impossible. I have receive calls from C&S that certain things were out of stock and they did give me the option to either go ahead and ship my order or hold and ship complete. I'm having a hard time believing if I get called that other people don't receive calls. I do know that some items do say out of stock on the website sometimes and that I am sure that they can't update every item every few minutes.I am not sure if you guys are not closely looking to see if it says out of stock or not. I see it and If I get a call or they leave a message, I make sure to call back right away to let them know. If they were to hold your orders to long because they can't reach you then you would be un-happy about that also.I can't imagine that a company can run a business if they had to call customer's on every single item ordered.I have ordered from clothing companies online and get my order and it say certain items were out and on backorder. I find it hard to believe that you guys don't get this kind of service and I do. Give them a chance because I'm telling you that it isn't as bad as you guys are making them out to be.

Again, if you read the entire thread, you will notice that Top did communicate with the company to try and resolve the issue.

No-one here is trying to put a company out of business, they can do that all by themselves by not offering their customers - who are their business in the first place - good service! This is not the first, and only time, that this company has not treated their customers well, and hence the many replies.

I read everything that has been said from page 1 to the end so far and if some of you guys read it all you will see like I did that they did fully take care of the situation because it looks like someone from candles and supplies posted exactly everything they did for him at the end and to me he got everything he wanted. I think some of you are not looking at the full picture when it comes to the melter problem. If you got time to put them down then take time to read it all from the beginning. I understand that not every company is perfect and I can tell you all something else. I know that in other rooms I have also heard people complaining about candlewic and other wax and candle supplies companies. None of them are perfect. I don't mean to go against what you guys believe but I truly think you guys are looking at a couple of things that has happened and not realizing that sometimes people tell you what they want you to believe and you really don't know the full story.

I am only trying to understand why you guys don't call the company and try to work out your negative feelings instead of trying to put the company out of business. I happen to buy from them and have nothing but good treatment and if I have a problem I work it out with them. I know that I deal with usually a few ladies and they treat me very well. If you have a problem you can call and talk to a lady named Lena. She may not be a miracle worker and is working for a paycheck like most people are and will do what she can for you. I understand that people have opinions and want to vent and thats normal. I just don't agree that your all trying to put the company out of business.

Any replys are welcome

I guess what I'm trying to say is I have a candle business and if someone has a problem with my candles I would hope they would come to me and complain and we would work out the problem. I was on a differenet message board earlier am today and it was so enjoyable because they were asking questions about how to make a better candle.

I was told about the message room from other candle makers and don't understand what you are trying to reply CandleCouture

I wanted to let you all know that I have bought from candles and supplies many times and have never received supplies in boxes in that condition. I think that maybe you should look alittle further into the situation and see what happened with ups. I think that you all think every company is perfect and has no flaws. Just because one thing happens to another doesn't mean that they are a bad comapny to purchase from. I have got nothing less but great service from them. Please keep in mind that I have also heard that ups rates are going up so please try to remember that we all have to pay higher prices in gas so what makes you think that all other companies aren't going to raise the rates on the shipping cost.

I'm trying to just understand why people like to put other people down for sometimes such simple things when they are also not perfect

I wanted to correct my tyoing error earlier. I meant 120 candles

Sorry!

Always remember that 16 oz is a pound. half of that is 8 oz

approx. 160 candles is correct