Jump to content

Well, I'm probably blowing it . . .


Tizimarezie
 Share

Recommended Posts

In about an hour and a half, a lady will come to pick up a sample candle for a wholesale account. Over the phone and without having seen my product, she assured me that I had the account "in the bag"....(because I'm local). But after she sees this monstrosity, it may completely change her mind. You see...she asked for 100% soy..no additives (except for FO)...and I HATE that stuff!

I use to use EZsoy and after making this sample candle for her (after much testing and tearing my hair out!), I remember now why I quit using it and went to a blend. If she would have at least allowed me to throw in a bit of beeswax, the candles appearance could have been nicer.

I'm embarassed to give this to her. If it were me...I wouldn't sell this to customers. Lesson learned: I will never agree to taking on a wholesale account with anything but the products I currently make and with the ingredients I've come to trust.

If I get this account, I'll be amazed. If I don't...then I don't have to work with this horrible wax, afterall. Either way, I'll be pleased.

:o

But what a shame. It would have been a nice account.

Link to comment
Share on other sites

Definitely promote with confidence. Do you have a sample of the beeswax blended candle to show her your preferred look of the candle. Try very hard not to interject negativity, and gently guide her to the blended candle. She may be uneducated and needs some instruction on how nice a candle can be without being plain soy and FO.

Link to comment
Share on other sites

Why would she care about beeswax? That's natural too. Sometimes people think they know what they want, but they're really uninformed, and once you explain some of the technical aspects about things, they change their minds.

If working with pure soy isn't your greatest strength, there's nothing wrong with telling the customer that and saving yourself some aggravation.

As far as this meeting goes, I'm anxious to hear how it turned out for you. I bet you think the candle is worse than it really is. We're usually our own worst critics and can find flaws in things that nobody else can see.

Even if this doesn't turn out exactly as you had hoped, I'm sure in the future you will take better control of the situation and things will go your way. Confidence in your products is everything.

Link to comment
Share on other sites

I agree with all your comments regarding standing up for my product. The meeting went better than I expected. She said she's familiar with soy in that it can look butt ugly. Her company will be reselling them as body candles. Truthfully, I don't care if they resell it as snail bait but when she said it was going onto the body, I didn't want to add any other ingredients to it than what she specified...(or I would have snuck in some BW because I know it's all natural).

Okay...now she wants me to find organza bags that two 6oz travel tins will fit into. Off to go look....

Thanks for all your responses! This is my first wholesale account..complete with lessons learned. Thanks for being there!

Link to comment
Share on other sites

Her company will be reselling them as body candles.

I'm assuming that you discussed with her that not all candle scents can be rubbed on the skin/body?

You better make sure that you ALWAYS use skin safe FO, or switch to EO because you are the manufacturer and you would be liable for any problems the end user/customer would have even though you didn't sell it to them directly.

If it were me, I wouldn't let that leave my shop without strict labeling. It's not enough to trust/expect them (the wholesale account) to label them probably.

Link to comment
Share on other sites

I'm assuming that you discussed with her that not all candle scents can be rubbed on the skin/body?

Thoroughly!

But yes, I'm concerned with the labeling. She's told me that they will provide the label and that they do not even want my name on a warning label. I understand "private label" and all...but a warning label is required by Fed law and must have certain info. This is what I've told her...and I'm skeptical that she's going to follow through. What now?

Link to comment
Share on other sites

I have a wholesale account with a private label, but I provide the label. It's not worth me losing everything I have for one account. I have in very small print MFG for X by me. Then I put the warning info as required. At first they balked, then I explained whose liability it really is if the house burned down, and they understood. Even a release from liability in some states is not valid, which means bought in NC, given as a gift, and the home burns in MD, it's still my baby.

Link to comment
Share on other sites

Not to mention - since you didn't know til after you made it, that it was for the body, she saw a candle only safe for burning as a CANDLE. The FO load would have been too high. She may end up scamming you in the end because she DOES know.

She gets say 40 candles, then complains that she's not paying full price for them because you showed her a candle that smelled stronger, or whatever. She may demand a refund, go on through annoying business crap or even threaten to sue because what you showed her and what she bought are not the same things.

Also - you may not even be COVERED under product liability. Did you declare with your insurance you are making flamed candles to be used on the body? If not, your insurance can reasonably say when you bought it, that candles are not for use on the body and your knowledge and sales advocating it are against their rules.

Link to comment
Share on other sites

Tizi,

I'm not sure why you are wholesaling a product you don't even make yourself currently. Is the money that good for this account to put all of your hard work and reputation on the line for? I'm not getting into the argument about candle lotion, etc., but if I only made votives, I wouldn't take on an order for body scrub. Get what I'm saying?

Be selective in business, it pays off in the long run.

Link to comment
Share on other sites

Just a thought here. If you decide to make them for her anyway, knowing she instends to sell them as body candles, why couldn't you still put a candle warning label on them? This way AT LEAST you might stand a better chance of protecting yourself liability wise.

Explain to her, as was stated, that law requires you to have warning labels.

Sandi

Link to comment
Share on other sites

It wouldn't matter to a court whether or not you sold them as "body candles", because you would have to know, due to lowering FO amounts. Even if you claimed you were never told.

Also, because they are intended for use on the body - you could be subject to fines through the proper agencies.

Because by law, you still need to include manufacturer name - regardless of how she sells them, they are YOUR product. YOU are the top responsibility for liability.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...