Angel91805 Posted June 26, 2008 Share Posted June 26, 2008 Just wondering if it's just me.....I ordered a stock size (not custom size) log mold on 6/3. Their website says 1-2 weeks for processing. On 6/16, I emailed in the evening and got a reply almost immediately from Sandra that said: "Due to the delays of our other materials,We would like to apologize and asked for 1 more week to finished your order..Thank you for your patient..have a great evening!" I emailed again a week later on 6/24 and haven't gotten a reply yet. I've emailed again this morning. Now, I've read all the raves about their customer service...so, it seems odd that now I'm not getting a reply.Just wondering.....Donna Quote Link to comment Share on other sites More sharing options...
thecandlespastore Posted June 26, 2008 Share Posted June 26, 2008 I think they are swamped with orders from so many people at once. Quote Link to comment Share on other sites More sharing options...
CareBear Posted June 26, 2008 Share Posted June 26, 2008 they are swamped and then their carpenter was out sick for a few days. I had 2 custom size and it took them almost 2 weeks longer to get them than originally anticipate. Well hopefully - they are due to be delivered to me today!I'm surprised Sandra didn't answer your email though - she's usually right on top of them. Drop her another note maybe? Quote Link to comment Share on other sites More sharing options...
Angel91805 Posted June 26, 2008 Author Share Posted June 26, 2008 I got a reply this morning....and my mold will ship today! YEAH! I'm holding off making swap soaps cuz I wanna use my new mold! Quote Link to comment Share on other sites More sharing options...
SueH Posted June 26, 2008 Share Posted June 26, 2008 You're gonna LOOOOVE it!!!! Quote Link to comment Share on other sites More sharing options...
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