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Anyone else waiting on Silvermoon??


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Just wondering if it's just me.....

I ordered a stock size (not custom size) log mold on 6/3. Their website says 1-2 weeks for processing. On 6/16, I emailed in the evening and got a reply almost immediately from Sandra that said: "Due to the delays of our other materials,We would like to apologize and asked for 1 more week to finished your order..Thank you for your patient..have a great evening!"

I emailed again a week later on 6/24 and haven't gotten a reply yet. I've emailed again this morning. Now, I've read all the raves about their customer service...so, it seems odd that now I'm not getting a reply.

Just wondering.....


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they are swamped and then their carpenter was out sick for a few days.

I had 2 custom size and it took them almost 2 weeks longer to get them than originally anticipate. Well hopefully - they are due to be delivered to me today!

I'm surprised Sandra didn't answer your email though - she's usually right on top of them. Drop her another note maybe?

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