momtohaley2004 Posted November 8, 2007 Share Posted November 8, 2007 anyone use propay? How do you like it and is it worth the cost? Quote Link to comment Share on other sites More sharing options...
awickedscent Posted November 8, 2007 Share Posted November 8, 2007 before we got our merchant account we used propay and it wasnt bad. It was pretty easy to input the information. We used the knuckle buster and then came back and transfered the information over. Quote Link to comment Share on other sites More sharing options...
Tess Posted November 8, 2007 Share Posted November 8, 2007 They are kinda shadey from my experience. Personally I dont deal with companies (especially those who handle my money) that cannot be contacted by phone or mail. ProPay (at that time) only communicated through email and Live Chat. For the price, your better off finding a merchant account. Just gotta shop around Oh Quickbooks has a merchant service too---and check your bank. Quote Link to comment Share on other sites More sharing options...
adillenal Posted November 9, 2007 Share Posted November 9, 2007 I use propay and have had no problems. I have received information from the them by mail so I know their address. Not sure about the shady part. Quote Link to comment Share on other sites More sharing options...
Beth-VT Posted November 9, 2007 Share Posted November 9, 2007 I've used them for 4 years and never had a problem. It's easy and the best deal for my needs.You have to determine how many transactions a month you'd process, then figure up your fees from ProPay compared to a standard merchant account. The nice thing about ProPay is it's super cheap if you don't use it. Merchant accounts charge you a monthly fee (usually at least $20/mo). Propay's annual fee for a basic acct works out to just over $3/mo. Yes, the rates are higher, but if your volume isn't huge, it's probably cheaper. Quote Link to comment Share on other sites More sharing options...
momtohaley2004 Posted November 9, 2007 Author Share Posted November 9, 2007 I've used them for 4 years and never had a problem. It's easy and the best deal for my needs.You have to determine how many transactions a month you'd process, then figure up your fees from ProPay compared to a standard merchant account. The nice thing about ProPay is it's super cheap if you don't use it. Merchant accounts charge you a monthly fee (usually at least $20/mo). Propay's annual fee for a basic acct works out to just over $3/mo. Yes, the rates are higher, but if your volume isn't huge, it's probably cheaper.I would really only use it when I was on the road at shows. That is why I don't want something terribly expensive that I have to pay for whether I use it or not. I thought of propay after doing a google search and it seems to be what I need. I'd want more of the 50 dollar a year package due to the ability to call in orders. How do customers take that when you have to call it in (do they even know). I just don't know how someone would take it if I called in their order especially if I had to punch in the numbers and such using my cell phone keypad. I know if it was reversed hubby wouldn't allow it in fear that they'd steal his cc number or something. Just was curious what feeling were on them. Quote Link to comment Share on other sites More sharing options...
VerticallyEnhanced Posted November 9, 2007 Share Posted November 9, 2007 I have used propay for shows for almost three years now and I love it. I have never had one single issue with them. I use paypal for my web orders but like you, needed something just for shows. I only do about four really big shows a year, so I did not need something I would be using every weekend.I don't call my orders in...I tried, but it was causing too much of a back up at my check-out booth. I use a knuckle buster too and then process the cards when I get home. I make sure I get a phone number on the slip just in case there are issues. The only "issue" I have had in the three years is if one of the numbers is unreadable on the slip. It has only happened maybe three times and the customers were always very helpful when I called, giving me the correct number. Quote Link to comment Share on other sites More sharing options...
Trish Posted November 9, 2007 Share Posted November 9, 2007 I've used Propay for a few years with no problems. I like the ability to email an invoice from their site.I've called in sales before but it's a bit time consuming, so I would agree with the others....get a knuckle buster and call them in later. Quote Link to comment Share on other sites More sharing options...
momtohaley2004 Posted November 9, 2007 Author Share Posted November 9, 2007 Ok...I just ordered my knucklebuster off ebay. Hopefully it will be here for my show next weekend, which will be a larger one than this weekend's show. One more thing though.....with propay do I need to have my account NOW or can I get it after I get my first order swipe? Quote Link to comment Share on other sites More sharing options...
RobinInOR Posted November 9, 2007 Share Posted November 9, 2007 No problems ever with Propay. There have been a few other internet processors that had a similar format and they folded after about 6 months. Propay has been around for many years and is backed by Wells Fargo, so I wouldn't worry about their security. Quote Link to comment Share on other sites More sharing options...
VerticallyEnhanced Posted November 9, 2007 Share Posted November 9, 2007 The only downfall with propay is that you have to sign up via snail mail and it takes a while...two weeks if I remember coorectly. This may have changed since I signed up, so maybe someone who has signed up recently could let you know if it is still the same. Quote Link to comment Share on other sites More sharing options...
Beth-VT Posted November 10, 2007 Share Posted November 10, 2007 If you get your knucklebuster and hand swipe your tags, there's no reason (as long as you're comfortable with the delay to process) you can't take your sales at your show, then process once your ProPay account is confirmed and opened. Quote Link to comment Share on other sites More sharing options...
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