Candle Makin Momma Posted July 31, 2007 Share Posted July 31, 2007 I love their customer service. It really is top notch.I just recieved my order of Palm wax and teeny little beads of wax were everywhere! There was a cut in the bag.I called and spoke to Micheal and even though it is most likely a screw up on UPS part, candlescience will fix it for me. I really love them If I can get them to start carrying wick stickers I will be set!! Quote Link to comment Share on other sites More sharing options...
Henryk Posted August 1, 2007 Share Posted August 1, 2007 ... and more tin molds!Agreed - love that place! Quote Link to comment Share on other sites More sharing options...
littlebrownbug Posted August 1, 2007 Share Posted August 1, 2007 They do carry wick stickers....they just call them glue dots instead of wick stickers. It's under equipment and they are $19.99 for 1000 glue dots....HTH!Mike Quote Link to comment Share on other sites More sharing options...
islandgirl Posted August 1, 2007 Share Posted August 1, 2007 I love their customer service. It really is top notch.II really love them Me Too!!!I really diggin their oils!! WHAHOO!! Quote Link to comment Share on other sites More sharing options...
Judy, USMC Posted August 1, 2007 Share Posted August 1, 2007 Started using Candle Science as a supplier only because I could drive and pick up from them. It's wonderful to know how well respected they are by other chandlers! Customer service, short shipping time with reasonable costs, new oils and product development. Put 2 piece jelly jar lids on my wish list! Quote Link to comment Share on other sites More sharing options...
macaroni&cheese Posted August 1, 2007 Share Posted August 1, 2007 Yup, same here, nothing but KUDOS to CS!! Their fragrances are top-notch, and even though I'm in Oklahoma, their shipping is cheaper that Peak's, which I justdon't get. The have helped me all the way from the beginning, and I really dig their glass containers they sell. Their wick kits are top notch for testing too. Quote Link to comment Share on other sites More sharing options...
littlebrownbug Posted August 1, 2007 Share Posted August 1, 2007 I live in Nebraska and CS is just a little bit less expensive with their UPS ground rates than is Peaks. Hmmmmm.......something isn't quite right there.It must cost more to ship up and down the mountainsides to the plains than it is to ship from the East Coast to the plains???? I wished they could explain why that is. Colorado is much closer to Nebraska than is North Carolina???Mike Quote Link to comment Share on other sites More sharing options...
lsbennis Posted August 1, 2007 Share Posted August 1, 2007 Candle Science rocks...!!! Quote Link to comment Share on other sites More sharing options...
Denya Posted August 1, 2007 Share Posted August 1, 2007 Speaking from the viewpoint of someone that works for UPS, I would guess CS has a different/better contract with UPS than Peak has. UPS will often offer lower shipping rates based on past/anticipated volume to companies that are willing to commit to them as thier main or only shipper.Maybe Peak should hit up thier UPS sales rep and demand a better rate. Denya Quote Link to comment Share on other sites More sharing options...
suzanneg Posted August 1, 2007 Share Posted August 1, 2007 I love CandleScience too! I have added so many FO's and other stuff to my wish list! Now if only I could only win the lottery!!!!!!!! Quote Link to comment Share on other sites More sharing options...
macaroni&cheese Posted August 2, 2007 Share Posted August 2, 2007 Be sure to check out their multi-poundage prices too. Shoot them an email and they will send you an .xml file that shows their prices that way. They have also tested some candle fragrances for me, but I had to wait QUITE a while on that one, but they found some didn't work well in soy at all.Great bunch of folks. Quote Link to comment Share on other sites More sharing options...
Cindys Posted August 2, 2007 Share Posted August 2, 2007 CS truly does rock.I love the product and mostly the costumer service. They are soooooooo nice. They actually remember who you are when you call. Now a days that is unheard of. The first questions usually are what type of insurance do you have, or how will you be paying for this. Quote Link to comment Share on other sites More sharing options...
coconut Posted August 3, 2007 Share Posted August 3, 2007 Speaking from the viewpoint of someone that works for UPS, I would guess CS has a different/better contract with UPS than Peak has. UPS will often offer lower shipping rates based on past/anticipated volume to companies that are willing to commit to them as thier main or only shipper.Maybe Peak should hit up thier UPS sales rep and demand a better rate. DenyaCorrect. I ship for a Fortune 500 company and sometimes ship a package as low as $6.00 UPS-we have an agreement for them to be the main supplier and we have a huge volume. CandleScience ships a lot of wax so I would guess they have negotiated better rates. Quote Link to comment Share on other sites More sharing options...
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