OutlandishLady Posted July 26, 2007 Share Posted July 26, 2007 I shot an email off to these nice people to find out if the wick holders for the 9 oz hex jars would fit my 10 oz square jars. Robert answered my email lightning fast, said he didn't know, and offered to send me a few to try for free, and told me if they didn't work he could custom make them for me. Well, I got my 2 free ones in the mail yesterday (in just a day or two from the email) and they did work. Needless to say, I went back & ordered a bunch more. What awesome customer service Quote Link to comment Share on other sites More sharing options...
ChrisR Posted July 26, 2007 Share Posted July 26, 2007 Yep Robert and Steph are both wonderful to work with. I've been a great fan for years now!! Quote Link to comment Share on other sites More sharing options...
islandgirl Posted July 26, 2007 Share Posted July 26, 2007 Their customer service is outstanding!!! Plus I love the WCT!! Quote Link to comment Share on other sites More sharing options...
SoyCandleQueen Posted July 26, 2007 Share Posted July 26, 2007 I too will be ordering the WCT AND the Wick Setter to get the wick centered everytime. Their on my list to order hopefully next week.Dawn Quote Link to comment Share on other sites More sharing options...
Vicky_CO Posted July 26, 2007 Share Posted July 26, 2007 I adore Robert and Steph they are really good people and a dream to work with. Robert has made me several specialty items with no problems what so ever. Quote Link to comment Share on other sites More sharing options...
SouthernGal Posted July 26, 2007 Share Posted July 26, 2007 I love my wick centering tools. They are so handy. Quote Link to comment Share on other sites More sharing options...
tangerine Posted July 27, 2007 Share Posted July 27, 2007 Yup, Robert and Steph are the BEST! Quote Link to comment Share on other sites More sharing options...
JenM Posted July 31, 2007 Share Posted July 31, 2007 Oh I love this tool. Can't live without it. Quote Link to comment Share on other sites More sharing options...
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