Breanna Posted September 1, 2005 Share Posted September 1, 2005 HI,,I am sorry if this post is not in the right place but I am very frustrated!!!I orderd some Cello Gussett bags and ties from "Almost Heaven Candle & Soap Stuff" on August 6th. We paid through Paypal and they have accepted our money and we have emailed them I know 5 times already to find out whats up and guess what? No response and no bags. I do not know what to do. Any thoughts are much appreciated.:undecided Quote Link to comment Share on other sites More sharing options...
Michi Posted September 1, 2005 Share Posted September 1, 2005 Soooo many people have complained about them, and I really wanted to order from them (they had a LOT of stuff I could really use for reasonable prices) but I LOOKED on their honme page and it states right there that they are running WAAAAAAAAY behind, did you not see this:We Ship Internationally & to APO/FPO Addresses!Order Processing Time: see note immediately below or click header image aboveNOTE: We are running extremely far behind on order processing and shipping due to multiple health issues and two complete computer system failures. It has been commented that it is inappropriate for us to share the personal details of this with you, our customers, so we are removing the details beyond this. We are not asking for pity, but rather for understanding regarding the delays we are experiencing. We appreciate all the well wishes and prayers sent our way! We ask that you be patient if we are hard to get ahold of or are slow in getting back to you. We are working hard to get orders boxed and out the door!! Thanks for understanding as we work through this stressful period. We are running even farther behind on presto pots, lotion base making and sewn items! This includes dream pillows, soap sacks, and printed fabric sachet bags. Ordering these items will significantly delay your order!! I feel bad for you, but don't really know what to tell you, they really do need to stop taking orders if they are that far behind, or hire some more help to get these orders moving. :undecided Quote Link to comment Share on other sites More sharing options...
Breanna Posted September 1, 2005 Author Share Posted September 1, 2005 See when we ordered those bags that was not posted on there,,,I can understand now,, Thanks for showing this to me, BUT like you said they really need to stop taking orders,,,Well I guess I will eat my money on this one :undecided Do you know where I can get these cello Gussett bags from?? Thanks:confused: Quote Link to comment Share on other sites More sharing options...
Michi Posted September 1, 2005 Share Posted September 1, 2005 That's weird that you say it wasn't on there, cuz I first noticed it over 3 months ago, and have checked back every couple of weeks and it's been up there every time. ???? :undecided Quote Link to comment Share on other sites More sharing options...
Michi Posted September 1, 2005 Share Posted September 1, 2005 http://www.terraworld.net/gcdc/clear_cello_bags.htmI haven't bought from here but she seems to have a lot of different sizes and such, and pretty reasonable prices. Quote Link to comment Share on other sites More sharing options...
Breanna Posted September 1, 2005 Author Share Posted September 1, 2005 That's weird that you say it wasn't on there, cuz I first noticed it over 3 months ago, and have checked back every couple of weeks and it's been up there every time. ???? :undecidedI really Honestly did not see that. Thanks Michi Quote Link to comment Share on other sites More sharing options...
Freezin Posted September 1, 2005 Share Posted September 1, 2005 Well I hate to tell you this, but they smoked me on my last order. I had order from them back in January I think and got my order really late, but I tried to be understanding because that was when a lot of health issues were happening. Then I placed another order on April 12th. Didn't hear anything, should have cancelled my order, but then on June 30th they charged me for my order, so I thought well they finally got to it (I didn't order anything that had to be made just some paper and bags I think). Well I still have not received the order and have never received any reponses to my emails. I have decided that I am eating this order and I will NEVER order from them again. They have had that message up or one like it for over six months now. I am willing to wait and stay with a business even if they are slow because of reasons they can't control, but when they can't even bother to respond to emails, that is maddening and poor business practice.Sorry, it got me heated again! I do hope you get your order tho. Quote Link to comment Share on other sites More sharing options...
DanaE Posted September 1, 2005 Share Posted September 1, 2005 Even back before the health problems started they were very slow. I ordered a year or two ago and waited weeks and weeks. I emailed them a couple of times and finally they answered and said it was going out that day.I don't understand them at all. If they can't process the orders, why are they accepting them?I'd definitely avoid them. Even at the best of times they're incredibly slow. I'd imagine with the problems they're having it'll probably be 3-4 months before you see your items.DanaE Quote Link to comment Share on other sites More sharing options...
Pam W Posted September 1, 2005 Share Posted September 1, 2005 there is a process thru Paypay where you can file a complaint. I know this cause I used to get money emailed to my account in error & one day I got a email from someone calling me a friggin thief along w/a few other choice names. Then I got a followup inquiry from Paypal. I rarely use Paypal but when I got money, I always instantly returned it. Paypal couldn't do a damn thing about ppl sending money to Pworden instead of Pworden15 so I finally cancelled the account.This is different from your situation but do contact Paypal immediately. Whether they can do anything or not, they need to know when vendors are unethical. Quote Link to comment Share on other sites More sharing options...
raginabr Posted September 1, 2005 Share Posted September 1, 2005 Here is one site that I know has gusseted bags for a reasonable price. They are listed as polypro instead of cello. http://www.uline.com/Group_201.asp?keywords=polypro%20bagsHere is another that has smaller quantities (in case you don't want a major amount.) http://www.nashvillewraps.com/ShowType.ww?Class=019 Quote Link to comment Share on other sites More sharing options...
eugenia Posted September 1, 2005 Share Posted September 1, 2005 I orderd some Cello Gussett bags and ties from "Almost Heaven Candle & Soap Stuff" on August 6th. We paid through Paypal and they have accepted our money and we have emailed them I know 5 times already to find out whats up and guess what? No response and no bags. I do not know what to do. Any thoughts are much appreciated.:undecidedGo ahead and file the paypal complaint requesting a refund. You'll either get your bags or the refund. Don't be prepared to just "eat it", it's not right.e Quote Link to comment Share on other sites More sharing options...
Breanna Posted September 2, 2005 Author Share Posted September 2, 2005 Thanks all of you so much for your help and for the links!!! I will contact Paypal tomorrow and see what can be done. What was funny, after Michi told me about the post they have on their site I went to look at it and they say they are only behind on things that need to be hand made. I ordered cello gussett bags!!! But I am taking all of your advice and I want to say thanks for being a part of my life,,,, I will let you know what happens. Quote Link to comment Share on other sites More sharing options...
MommaD Posted September 2, 2005 Share Posted September 2, 2005 Yeah, never just "eat it" when it comes to ebay or paypal. They are really good to work with. I have had to file a complaint today on someone that I bought from, and it was two months, ago, they aren't answering my emails, and they didn't send my stuff. It was only for four bucks, but damn, that's four bucks they took, that I could have used for something else. Quote Link to comment Share on other sites More sharing options...
Breanna Posted September 19, 2005 Author Share Posted September 19, 2005 Hi,,I just wanted to let you all know that "almost Heaven & soap stuff" have finally sent my order,,,I had emailed several times and even called them BUT when paypal got involved it only took them 3 days to get my order to me!! Thanks for all the support you all gave me,,, Quote Link to comment Share on other sites More sharing options...
wildguy Posted September 19, 2005 Share Posted September 19, 2005 It took me over 6 weeks last winter before I received my bags from these guys. Never again! Quote Link to comment Share on other sites More sharing options...
Trejen Posted September 19, 2005 Share Posted September 19, 2005 I hate posting negative comments about a supplier but this company deserves it. They've had health problems for over 2 years now or so they say. I got burned big time by them and would never ever order from them again. If it were me, I'd file a complaint with Paypal to get your money back. Better do it now cause I had to do it with a coop person and never did get my refund nor the product cause they pulled all their money from paypal. So, the sooner the better and then don't order again from them. Its not worth the headache and frustration for a bit of a savings in cost...just my opinion. Quote Link to comment Share on other sites More sharing options...
eugenia Posted September 19, 2005 Share Posted September 19, 2005 I had emailed several times and even called them BUT when paypal got involved it only took them 3 days to get my order to me!! Thanks for all the support you all gave me,,, Funny how that happens, huh? I had a problem on ebay last year. Over a month, no response to emails, etc. When I filed complaints with ebay and paypal, I got an immediate response. Got my stuff and they even tossed in some free stuff to make up for it.e Quote Link to comment Share on other sites More sharing options...
nanchris Posted September 19, 2005 Share Posted September 19, 2005 Sounds like they should just close out their business. I complained to Paypal before but it was just over the 30 days and they said it was too late to submit a complaint. Never got any product or money back. Quote Link to comment Share on other sites More sharing options...
Breanna Posted September 19, 2005 Author Share Posted September 19, 2005 don't order again from them. I will never order from them again,,,He emailed me that "even though they do not make the Gusset bags they had to color the ties",,,what?? LOL,,, anyway I too think thay need to close up shop,,,,,anyway NEVER AGAIN,,, Quote Link to comment Share on other sites More sharing options...
laura9259 Posted September 19, 2005 Share Posted September 19, 2005 Whats really ironic is - they have the nerve to have a BAD DEBTERS PAGE Quote Link to comment Share on other sites More sharing options...
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