carol k Posted July 28, 2006 Share Posted July 28, 2006 i ordered 21 of the samples from bcn and the shipping was estimated at $7.68 for a total of $28.68. well just got the receipt and the total amount was $36.73 that's $15.73 shipping, that's just bull shit i'm in indiana not in outerspace. Link to comment Share on other sites More sharing options...
guppygirl Posted July 28, 2006 Share Posted July 28, 2006 LOL - ok, the outerspace thing may be debatable but really, give them a call. If a CS Rep can't do anything for you, ask for a manager or one of the owners. That's too far off to just write off/suck up IMO. Link to comment Share on other sites More sharing options...
carol k Posted July 28, 2006 Author Share Posted July 28, 2006 they also said it weighs 3lb. i'm going to give them a call. Link to comment Share on other sites More sharing options...
Bunny Posted July 28, 2006 Share Posted July 28, 2006 Don't forget to estimate the weight of the bottles, lids, foam, peanuts, and box.. It very well could be 3 lbs. Link to comment Share on other sites More sharing options...
OutlandishLady Posted July 28, 2006 Share Posted July 28, 2006 I ordered 16 samples and my shipping was $6.11 to Oklahoma. My box weight was 2 lbs. That has to be off, I'd definitely call. Link to comment Share on other sites More sharing options...
Candle Makin Momma Posted July 28, 2006 Share Posted July 28, 2006 It sounds like a mess up, I would call Link to comment Share on other sites More sharing options...
topofmurrayhill Posted July 28, 2006 Share Posted July 28, 2006 3 lbs doesn't sound wrong but the rate doesn't make sense unless they had to use a large box for some reason. 18x18x18 or something like that could double the shipping cost. Link to comment Share on other sites More sharing options...
sudsnwicks Posted July 28, 2006 Share Posted July 28, 2006 I would contact them to ask why the discrepancy. If the actual shipping turns out to be 10% more than the shopping cart quote, fine. But had you known it was going to be double, you might not even have placed the order. Link to comment Share on other sites More sharing options...
Candle Man Posted July 28, 2006 Share Posted July 28, 2006 WOW!!! That does sound high.Weigh the box & everything that came in it, then look up the way it was shipped (UPS etc.) and put in the info and see what you get. Link to comment Share on other sites More sharing options...
carol k Posted July 28, 2006 Author Share Posted July 28, 2006 they closed at 5:00 so i'll have to wait until monday. and no i would not have place the order if i had knowen the shipping was going to be $15.73. Link to comment Share on other sites More sharing options...
HeavenScentU Posted July 29, 2006 Share Posted July 29, 2006 That is outrageous! I got ripped off too with At Wix End they did the same to me. I ordered 10- 1 oz. samples and 1- 8 oz. bottle. It costs me $25.00 for the scents and the total including shipping was $43.00 that is way too much. I even sent them an email to make sure if everything was correct. Weight was 2.5 lbs. No reply. That's why I say you have to watch the shipping costs when they have a sale, because it is just passed onto the shipping. Link to comment Share on other sites More sharing options...
doglover Posted July 29, 2006 Share Posted July 29, 2006 they closed at 5:00 so i'll have to wait until monday. and no i would not have place the order if i had knowen the shipping was going to be $15.73.I actually had this happen to me once. When I called, it was taken care of immediately. It ended up being a mix up--I think somehow I was charged twice. I wouldn't get too worked up yet. Be sure to call, not email. I would also ask for the shipping dept. ....the name on the UPS label (if that is how it was shipped to you.) HTH Link to comment Share on other sites More sharing options...
scentsme Posted July 29, 2006 Share Posted July 29, 2006 The same exact thing happened to me at BCN. So, I feel for you! Email them, telling them to put your order on hold for now, till you talk to them. You can even go to their very active message board, I know the owners go on it daily/nightly. Good luck! Link to comment Share on other sites More sharing options...
Katesmom Posted July 29, 2006 Share Posted July 29, 2006 I would definately call them. I live in PA and just received 53 oz. samples and 3 sniffies, Shipping from BCS in Texas to PA was $10.28. Link to comment Share on other sites More sharing options...
DeeB Posted July 29, 2006 Share Posted July 29, 2006 Definitely call them, doesn't sound right to me. I'm 4 states away from them and my shipping for 2 gallons of lotion base, shipping wt. 16.48lbs. was only $12.63. Link to comment Share on other sites More sharing options...
Candlebuddy Posted July 29, 2006 Share Posted July 29, 2006 This is definately a mistake. BC now has priority mail shipping; it's for small orders up to 2 lbs. (21 samples is not two pounds) - the shipping is approx. $4-5 tops.They have good customer service, I'm sure they'll fix the mistake. :highfive: Link to comment Share on other sites More sharing options...
wonderfullywicked Posted July 29, 2006 Share Posted July 29, 2006 That is outrageous! I got ripped off too with At Wix End they did the same to me. I ordered 10- 1 oz. samples and 1- 8 oz. bottle. It costs me $25.00 for the scents and the total including shipping was $43.00 that is way too much. I even sent them an email to make sure if everything was correct. Weight was 2.5 lbs. No reply. That's why I say you have to watch the shipping costs when they have a sale, because it is just passed onto the shipping.Did you call AWE to ask about the shipping? Emails get lost. Jenniffer is a lovely person, I'm sure if an error was brought to her attention, she'd get it fixed. I just hate to see a supplier ripped when follow through wasn't done by the buyer. It's your $$...go after it! I bought 20# of scent and it was just a little over $10 shipping. JMO, of course. Link to comment Share on other sites More sharing options...
pocha Posted July 29, 2006 Share Posted July 29, 2006 This is definately a mistake. BC now has priority mail shipping; it's for small orders up to 2 lbs. (21 samples is not two pounds) - the shipping is approx. $4-5 tops.They have good customer service, I'm sure they'll fix the mistake. :highfive:They have priority shipping on small orders but you have to SPECIFY IT IN WRITING in the "comments" section when ordering from their website OR they will automatically default to UPS shipping. i recently got reamed for shipping on about 1.5 lb worth of product because I foolishly assumed they would automatically ship the least expensive way possible. WRONG!!!:embarasse Link to comment Share on other sites More sharing options...
cybersix Posted July 29, 2006 Share Posted July 29, 2006 The same thing happend to me some time ago ordering samples from Cierra candles. But I emailed them (after weighing the box and seeing the shipping rate on the stamp) and they refunded me the difference.I guess.. they try... and if you don't complain.. they are ok. Link to comment Share on other sites More sharing options...
Candle Man Posted July 29, 2006 Share Posted July 29, 2006 I have a problem with Candlewic...I wanted to get a case of wax (5055) from them because they are the only supplier that has it so I put it in the shopping cart and go to check out and the shipping was $36.73 or about 69% of the total cost of the wax which is $52.78. That is way to high. Any other supplier I order from the shipping is never over 20%. What up with them? Link to comment Share on other sites More sharing options...
sockmonkey Posted July 29, 2006 Share Posted July 29, 2006 You know, some companies just rip you off on shipping as part of their normal business practices. However, when a company states shipping will be one price, and it turns out to be double what they approximate, then there's a real problem.Two or three pounds--even five pounds of stuff does not cost $15 to ship. Like everyone else said, call them. Link to comment Share on other sites More sharing options...
Kaybee23 Posted July 29, 2006 Share Posted July 29, 2006 I have a problem with Candlewic...I wanted to get a case of wax (5055) from them because they are the only supplier that has it so I put it in the shopping cart and go to check out and the shipping was $36.73 or about 69% of the total cost of the wax which is $52.78. That is way to high. Any other supplier I order from the shipping is never over 20%. What up with them?I ordered a case of the 4045H and 2 additional 10 lb slabs of diff. waxes, which was about 70 lbs of wax, and my shipping was about $33.00, which was about half the cost of the wax. I priced it through UPS, since that is who they use, and my cost to ship would have been higher to ship the same distance, than what I paid them to ship to me. So to me, compared to what I have been paying elsewhere, and considering how far it is coming to me, it is pretty much in sync price wise. Link to comment Share on other sites More sharing options...
Doneen Posted July 29, 2006 Share Posted July 29, 2006 Hi Carol,Don't worry, nobody is trying to rip anyone off I saw this post so I logged into our system and checked your invoice and saw that there was a mistake on your invoice. The problem was not the shipping, it was that the office accidentally forgot to mark down the samples on the first page of your invoice to the sale price. So that resulted in your total being $7.55 over what it should have been. The actual UPS shipping was $8.96 on that package, and it was shipped out that same day and will arrive to you on Tuesday 8/1/06. The shopping cart cannot give exact shipping prices as it can only estimate what the weight of the final package will be, and we only charge exact UPS fees, we do not add any padding or processing fees at all. I don't believe the cart adds in all of the UPS fuel surcharges in it's estimates either, and unfortunately for all of us UPS has been fluctuating on that quite frequently Anyway, we'll be happy to fix our mistake of course, and I apologize for the mistake and any inconvenience or upset. Please email me and let me know how you'd like this adjusted. We can either put that amount back on your credit card, or issue an in store credit, whichever you prefer. My email is Doneen@candlesupply.com. Anytime you have a problem with an order or think there may have been a mistake, please don't hesitate to contact our office directly and someone will always look into it and take care of it for you. Have a great weekend Link to comment Share on other sites More sharing options...
islandgirl Posted July 29, 2006 Share Posted July 29, 2006 Things that make you go hmmm:confused: . Link to comment Share on other sites More sharing options...
Scent Cellar Posted July 29, 2006 Share Posted July 29, 2006 My shipping from BCN on a 3 lb box of f/o samplers came to $8.56 and I received my order the day after I placed an order so I think I received great service. If you look on the invoice packed inside the box you should be able to tell the increased charges were the incorrect prices on the samplers and not the UPS charges. BCN has great service and is a great company to order from. Link to comment Share on other sites More sharing options...
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