Jump to content

NG sold to WSP


Lizzy
 Share

Recommended Posts

Yes, this happened. NG sold (out) to WSP. Plan accordingly especially with processing and shipping times. Prices went up again and people are being charged insane amounts for shipping...in some cases being charged twice! *shudder*

  • Sad 2
Link to comment
Share on other sites

11 hours ago, Lizzy said:

Yes, this happened. NG sold (out) to WSP. Plan accordingly especially with processing and shipping times. Prices went up again and people are being charged insane amounts for shipping...in some cases being charged twice! *shudder*

Wholesale Supplies Plus has priced itself out of my market.  Besides, I have ordered from them multiple times in the past but my account says "no orders".  Had problems logging into another fragrance website after they took that company over.  Just venting a bit here. . .

GoldieMN

Link to comment
Share on other sites

I could not find any press releases to say the investor group who holds WSP added more to their portfolio. Two sigma holds WSP and the other 4 bought out last round, but I could not find any mention of NG.  

The sites look similar in layout, but the locations are different. We’re they always in Ohio?

Link to comment
Share on other sites

10 hours ago, TallTayl said:

I could not find any press releases to say the investor group who holds WSP added more to their portfolio. Two sigma holds WSP and the other 4 bought out last round, but I could not find any mention of NG.  

The sites look similar in layout, but the locations are different. We’re they always in Ohio?

Yup in Ohio. This is what someone posted in the NG Group.
WSP is listed as the parent company.

313108638_10225251845622147_368557935837298569_n.jpg

Link to comment
Share on other sites

12 hours ago, GoldieMN said:

Wholesale Supplies Plus has priced itself out of my market.  Besides, I have ordered from them multiple times in the past but my account says "no orders".  Had problems logging into another fragrance website after they took that company over.  Just venting a bit here. . .

GoldieMN

Vent away...I get it. I dropped RE, JS and now probably NG too. 

Link to comment
Share on other sites

So this email just came in....didn't even know TFC had sold out too. Damn. :icon_tiptoe:

 

 

fbd5b2dd-bf6d-42b1-b12e-b46dfea46e88.png

Hi. I’m Sue Buchta and I’m the CEO of IndiMade Brands, a company made up of a group of sponsors – including some of the founders of our family of brands – that owns Nature’s Garden, The Flaming Candle, Wholesale Supplies Plus and WSP’s own family of brands.  It’s nice to meet you.

I joined IndiMade as it was formed 7 months ago, and all these amazing brands have been part of the IndiMade family since before then.  IndiMade was formed to provide new leadership, strategy and investment for our companies, all three of which are still operated at independent locations in Wellington, Ohio; Independence, Ohio and Hiram, Georgia.  Each business maintains its own identity, brand promise and team of dedicated humans that love our industry and customers.

I wanted to take this opportunity to clear up some misconceptions that we have seen on social media.

1. Each of the founders and past owners of the businesses now in the IndiMade family chose, for various personal reasons, to place their company in hands that would continue to support the industry and serve their customers for years to come.  They felt this was a good way to see their company grow and thrive.  There were no hostile takeovers and no forced sales.  I personally have met and have an ongoing relationship with several of them and I know how lucky I am to have that. 

2. I understand that over the last few years past ownership may not have done everything well or right. Perhaps you think they got a lot wrong. IndiMade and all our employees are working very hard to improve the business and invest to provide a better experience for our customers – no matter which brand is your go-to.  We just launched a new website for Nature’s Garden that, when completely transitioned from the old one, will provide a faster, better shopping experience and we’re so excited for new features and benefits coming your way soon.  IndiMade will continue to invest to provide better service, offer more products and do all we can to help your business grow.  Your success is our success, and we’ll continue to be dedicated to helping you achieve your dreams

3. Like most companies we’ve experienced rising costs in our business this year. In some cases, we have had to adjust prices to keep offering the quality products you’ve grown to love. I can assure you that any price increases reflected recently are necessary to keeping our brands healthy, we are evaluating pricing across all brands, and we are always looking for ways to offset inflation within our business instead of passing it on to our customers.  The fact is, we’ve recently decreased prices on some products.

4. With few exceptions, the same wonderful humans you have worked with over the years are still with IndiMade (yes, Melissa at Nature’s Garden!).  While we’ve brought some new talented faces to the company, please know that we have amazing employees who are passionate about the industry and our customers.  They are moms and dads, brothers and sisters, partners and siblings and wonderful human beings – just like you.

5. Sometimes, when it rains it pours, and we’re no exception.  In these past weeks, we’ve had a power outage that impacted shipping at Nature’s Garden, a major transportation issue at The Flaming Candle and other unexpected challenges with new systems that impacted processing times and shipping costs.  We are working diligently to fix these issues.  It may seem like a lot of coincidence, but it was a series of unfortunate issues hitting us all at once.

I know you have a choice – lots of choices in fact – when it comes to who you do business with.  We sincerely want that to be us and will work to continue to earn your business and trust.  I hope you stick with us as we make improvements.  It won’t happen overnight but I promise we are working on making it better every single day.

We are also committed to keeping the unique and wonderful personality and promise that each of our brands offer the same – if not better – and continue to bring you great product and great service from those brands.

I would love to hear from you if you have feedback or ideas.  Please email me directly at feedback@indimadebrands.com.  I will personally read the emails and appreciate honesty and candor, though I ask you to be constructive and kind no matter how hard the feedback may be.

Our industry is poised for great things in the future, and as we work hard on our own journey we look forward to being a part of yours!

acbac106-f04d-4e6a-a6c7-c88eb7f21a6d.png
 
65c02dfe-a195-4c64-b2f2-8c706ea8ef69.jpeg

Sue Buchta

CEO, IndiMade Brands

Link to comment
Share on other sites

Also i never had issue with Natures Garden, they were one of the fastest shipping companies. Me thinks they bit off more they can chew acquiring these companies. Additionally if you have that much buying power, prices should be cheaper not more expensive!

  • Like 4
Link to comment
Share on other sites

This is my que:

"I know you have a choice – lots of choices in fact – when it comes to who you do business with."

 

Time to look for replacements. Sadly. I never was a big TFC customer bc of shipping costs but I did order tons from NG. It's frustrating bc they think they have us in their pockets and we will put up with it. 

 

 

Link to comment
Share on other sites

1 hour ago, Lizzy said:

This is my que:

"I know you have a choice – lots of choices in fact – when it comes to who you do business with."

 

Time to look for replacements. Sadly. I never was a big TFC customer bc of shipping costs but I did order tons from NG. It's frustrating bc they think they have us in their pockets and we will put up with it. 

 

 

This is part of the reason I struck out on my own a few years ago with some favorite fragrances. It’s not easy or inexpensive with all the duping work. It is comforting, though, to not have my favorites lost to closed shops or discontinued scents.

  • Like 3
Link to comment
Share on other sites

I personally attended the grand opening a few years back when NG got their new building.    I friended Deborah so I could follow her family as I met her parents and wanted to keep tabs on them, how they are doing etc.    Deborah hasn't posted on her personal FB since November 2021.    I thought it was unusual but kept forgetting to message her to see what was up.

Link to comment
Share on other sites

Hope this is ok for sharing a website and info on a business like this. 

I've started testing fragrances from Midwest Fragrance (https://midwestfragranceco.com/collections/frontpage) last year.  Have found a number of oils that work with my C-1 soy in wide-mouth pints.  Trying to stay with my Premier wicks so maybe their other fragrances that I passed on would work with another wick.  But I'm also starting to test double wicking with Premier 725 wicks which may be the answer.  It is run by a young couple who have their own candle company as well.  Now they are slowly expanding into a few more items for chandlers.  I like the fact that they have 2 oz. bottles for approximately $2/ounce.  Free shipping on orders over $149.  Once in awhile they have a free shipping deal as well.

 

GoldieMN

 

 

Link to comment
Share on other sites

4 hours ago, TallTayl said:

This is part of the reason I struck out on my own a few years ago with some favorite fragrances. It’s not easy or inexpensive with all the duping work. It is comforting, though, to not have my favorites lost to closed shops or discontinued scents.

I just spent a couple of hrs going over my sales for scents from NG and it won't be as big a loss as I thought. So it's all good. 


 

 

  • Like 1
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...