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When customer asks for ingredients?


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A customer recently reached out and asked for ingredients in our candles. She wanted to know the type of wick and wax we use. I responded that we use a proprietary soy blend and a cotton core wick.  I was wondering what information we are required to provide when someone asks for our ingredients. I want to ensure we are protecting our brand but also want to be compliant with any standards. TIA! 

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You seem to have responded appropriately.

 

I say as little as necessary, such as soy blend wax and cotton wick.
 

I tend to cringe at the word “proprietary”, personally. Nobody needs to know your formula, or secret sauce, but knowing your product does or does not have allergy triggers, or paraffin wax is appropriate. As is a vegan asking if the blend has beeswax. 

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13 minutes ago, TallTayl said:

You seem to have responded appropriately.

 

I say as little as necessary, such as soy blend wax and cotton wick.
 

I tend to cringe at the word “proprietary”, personally. Nobody needs to know your formula, or secret sauce, but knowing your product does or does not have allergy triggers, or paraffin wax is appropriate. As is a vegan asking if the blend has beeswax. 

Thank You for your help! I looked on the National Candle Association site but couldn't find anything pertaining to a required ingredient list. 

 

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4 minutes ago, soylights said:

Thank You for your help! I looked on the National Candle Association site but couldn't find anything pertaining to a required ingredient list. 

 

Since it’s not a cosmetic or edible the labeling laws do not get that specific

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