NightLight Posted June 22, 2021 Share Posted June 22, 2021 Wow, sorry but I hate doing shopping with this place. I ordered from one of their takeover sites, sent several emails and didn’t get a reply about change of address and had to call them. They literally make me insane with slow shipping and their “free shipping” then the shipping and handling fee. Who does that S+H anymore. Processing orders? It’s so painful. 1 Quote Link to comment Share on other sites More sharing options...
TallTayl Posted June 22, 2021 Share Posted June 22, 2021 12 minutes ago, NightLight said: Wow, sorry but I hate doing shopping with this place. I ordered from one of their takeover sites, sent several emails and didn’t get a reply about change of address and had to call them. They literally make me insane with slow shipping and their “free shipping” then the shipping and handling fee. Who does that S+H anymore. Processing orders? It’s so painful. Same experience with Make Your Own (another acquisition)…maddening. Quote Link to comment Share on other sites More sharing options...
NightLight Posted June 22, 2021 Author Share Posted June 22, 2021 That where I ordered from. Service gone downhill. Also price hikes. I make soap for fun, and usually get coconut and sunflower oil from web restaurant. Yikes twenty dollars and more or these things. Have other supplies and the price hikes astronomical. Quote Link to comment Share on other sites More sharing options...
GoldieMN Posted June 23, 2021 Share Posted June 23, 2021 Even though I have sent WSP a copy of my last invoice, they insist I have never been a customer. 🤪 I can always sign up again but like to see what I have ordered over the years from a company. GoldieMN 1 Quote Link to comment Share on other sites More sharing options...
NightLight Posted July 3, 2021 Author Share Posted July 3, 2021 Amazing. Ordered two weeks ago and order has not shipped. Terrible. Quote Link to comment Share on other sites More sharing options...
TallTayl Posted July 3, 2021 Share Posted July 3, 2021 On 6/22/2021 at 8:22 PM, GoldieMN said: Even though I have sent WSP a copy of my last invoice, they insist I have never been a customer. 🤪 I can always sign up again but like to see what I have ordered over the years from a company. GoldieMN I agree! Sometimes knowing the exact product makes things much easier to place a new order. And… to compare prices 🤣 I wonder if they are consolidating all of the newly converted businesses into one system? Quote Link to comment Share on other sites More sharing options...
Darbla Posted July 3, 2021 Share Posted July 3, 2021 On 6/22/2021 at 8:22 PM, GoldieMN said: Even though I have sent WSP a copy of my last invoice, they insist I have never been a customer. 🤪 I can always sign up again but like to see what I have ordered over the years from a company. GoldieMN A while back, I went to look up an order I had placed with them and then realized I had ordered as a guest before I did the whole make-an-account thing. Are you sure you didn't check out as a guest that time? I hate to hear this, because I've ordered quite a few times from WSP (not their new acquisitions) and I've never had a problem. I do hate that stupid handling fee; that makes it NOT free shipping, no matter how they try to play with semantics. And they're high $ so I wait for good sales. But those are complaints unrelated to ordering. 1 Quote Link to comment Share on other sites More sharing options...
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